> ## Documentation Index
> Fetch the complete documentation index at: https://developer.fabric.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Return Request

This topic covers the process of creating a return request in Dropship for Merchants.

## Prerequisites

* You can only start a return request after your order is marked as **Closed**, which means that the order has been completed.

## Process

1. In the top menu, click **Orders**.

   The **Orders** page is displayed.

2. Click **Open Orders**.

   A table of open orders is displayed.

3. In the top of the table, click **Completed**.

   The table refreshes displaying only orders with the **Closed** status.

4. Click an orders **PO #**.

   The **Order Detail** page is displayed for that order.

5. Click **Start a Return**.

   The **Start Return** window is displayed.

6. In the **Reason** field, select a reason for the return.

7. (Optional) In the **RMA** field, enter the RMA number.

8. In the **Note** field, enter a note.

   Notes must contain important contextual info that the reason doesn't explain.

9. In the **Return Items** field, use the **+** button to add an item to the return.

   The maximum number of items that can be added is based on the number displayed in the **# Eligible** field.

10. Click **Start Return**.

    The **Order Detail** page is displayed with the **Returns** section with the **Merchant** and **Supplier** status set to **Pending**.

After a return request is created against an order, the supplier associated with that order is notified through an email. The supplier can then **Approve** or **Decline** the return request.