> ## Documentation Index
> Fetch the complete documentation index at: https://developer.fabric.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Supplier Onboarding Guide

This guide provides guidelines to complete your onboarding with fabric Dropship. During onboarding, you must enter your business information, configure integrations, and set preferences for working with your retail partner.

<Note> You must complete onboarding before you can start receiving orders. </Note>

## Getting Started

Ensure that you have received an invitation email from your retail partner. This email contains a unique link that connects you to their dropship network.

<Note> If you don’t see the email, check your spam folder, ask your retail partner to resend it, or contact your fabric onboarding specialist. </Note>

After you receive the invitation email:

1. Click the link provided in the email.
2. Choose one of the following:
   * **I am new to fabric Dropship** to create a new account if you are new to Dropship.
   * **I already have a fabric Dropship account** and sign in if you already have an account.
     The **Onboarding Tasks** checklist is displayed after signing in.
3. Click **Start** to the right of each of the following fields and complete your onboarding:
   * **Billing address**
   * **Default fulfillment location**
   * **Primary contacts**
   * **Transactions integration**
   * **Connect Shopify**
   * **About product imports & proposals**
   * **Notifications**
   * *Scheduling a demo call (optional)*

     You can pause or resume onboarding at any time. If you exit Dropship during the onboarding process, a window prompting you to **Continue Onboarding** is displayed when you return.
     You can also click **Onboard** in the navigation bar at the top of Dropship.
4. When all onboarding tasks are complete, click **Complete Onboarding** to activate your account.

You are now ready to begin receiving orders from your retail partner.
After onboarding, you can manage your integrations, fulfillment settings, product data, and more from the **Settings** menu.
To access it, click your business name in the top-right corner of Dropship and select **Settings**.

### Setting up the billing address

After getting access to your account, provide your billing address for invoices and financial documentation.

1. In the **Onboarding Tasks** menu, click the **Start** button to the right of **Billing Address**.
   The **Billing Address** page is displayed.
2. In the **Legal Business Name** field, enter your business's legal name.
3. In the remaining fields, enter your business's address as required.
4. Click **Continue**.

The **Onboarding Tasks** menu is displayed and the **Billing Address** field is marked as **Done**.

### Setting up the default fulfillment location

Use this procedure to set the address of your primary warehouse or distribution center.

1. In the **Onboarding Tasks** menu, click the **Start** button to the right of **Default Fulfillment Location**.
   The **Default Fulfillment Location** page is displayed.
2. In the **Business Name** field, enter the location's name.
3. In the **Location Nickname** field, enter a nickname for the location.
4. Enter the location's address fields as required.
5. In the **Contact Phone** field, enter a phone number to contact the fulfillment team.
6. In the **Contact Email** field, enter a monitored email address for order or shipping inquiries.
7. Click **Continue**.

The **Onboarding Tasks** menu is displayed and the **Default Fulfillment Location** field is marked as **Done**.

<Note> You can add more locations later by clicking **Your brand name** > **Supplier Settings** > **Integrations** menu in the top right. </Note>

### Configuring the primary contacts

You must add key business contacts for fabric to contact with questions or updates about your Dropship account.

Three contacts are required to complete this task:

* **Primary Business Contact**: Receives business and policy related updates.
* **Merchandising Contact**: Handles merchandising, product proposals, and catalog questions.
* **Fulfillment Contact**: Manages order-related issues,  such as delays or cancellations.

1. In the **Onboarding Tasks** menu, click the **Start** button to the right of **Primary Contacts**.
   The **Primary Contacts** page is displayed.
2. Click **Continue**.
   The contact assignment page is displayed.
3. For each contact role, do one of the following:
   * To assign a contact that's already available, select their name from the dropdown list.
   * To add a new contact, click **new teammate** and do the following:
     1. Enter the contact's first name, last name, and email address.
     2. Click **Save**.
     3. Select the name from the dropdown list.
4. Click **Save & Continue** to assign contact to the next role.
   When all three roles are assigned, a summary screen is displayed.
5. Click **Complete Task**.

The **Onboarding Tasks** menu is displayed and the **Primary Contacts** is marked as **Done**.

### Configuring transactions integration

You must define how you want to connect your systems to fabric Dropship. This determines how inventory, orders, shipments, and invoices are exchanged between your system and fabric.

You can choose from the following integration types:

* **EDI (Managed)**: For suppliers using their own EDI systems or a third-party provider. Requires document testing before going live.
* **API**: Ideal for suppliers with in-house developers or ERP/OMS systems. Offers full flexibility and real-time sync.
* **Shopify**, **BigCommerce**, **WooCommerce**: Connect your ecommerce storefront to automatically sync orders, shipments, and inventory.
* **ShipStation**: Exchange fulfillment data through your ShipStation account using API credentials.
* **Supplier Portal**: No integration needed. Use the portal UI to upload inventory, process orders, and manage shipments manually.

<Note> Some integrations require additional configuration or support setup after onboarding is complete. </Note>

1. In the **Onboarding Tasks** menu, click the **Start** button to the right of **Transactions Integration**.\
   The **Integration Options** page is displayed.
2. Select the integration option that best fits your business need.
3. Click **Complete Task**.

YouThe **Onboarding Tasks** menu is displayed and the **Transactions Integration** is marked as **Done**.

### Connecting to Shopify

If your business uses Shopify, you install the Shopify integration to begin syncing orders, inventory, and fulfillment data with fabric Dropship.

1. In the **Onboarding Tasks** menu, click the **Start** button to the right of **Connect Shopify**.\
   The **Shopify Integration** page is displayed.
2. Click the **Shopify App Store** link and follow the steps to install the **fabric Dropship Platform** app.
3. After installation, return to Dropship to continue onboarding.

<Note> If you aren't ready to connect your Shopify store during onboarding, you can complete this task later by submitting a ticket to the Dropship support team. </Note>

The **Onboarding Tasks** menu is displayed and the **Connect Shopify** is marked as **Done**.

### Understanding product imports and proposals

fabric requires suppliers to upload products in grouped submissions called proposals. Proposals help fabric review and approve your products before they go live.

1. In the **Onboarding Tasks** menu, click the **Start** button to the right of **About Product Imports & Proposals**.\
   The **About Product Imports & Proposals** page is displayed.
2. Watch the video to understand the proposal submission process.
3. Click **Complete Task**.

The **Onboarding Tasks** menu is displayed and the **About Product Imports & Proposals** is marked as **Done**.

### Enabling notifications

fabric Marketplace sends automated email alerts for key activity across your account. This includes real-time alerts related to your retailer connections and connection notes.

Use this task to specify the email address or distribution list that should receive each type of notification.

| **Notification Type**        | **Description**                                                   |
| ---------------------------- | ----------------------------------------------------------------- |
| **Connection Notifications** | Real-time alerts about retailer connections and connection notes. |
| **Order Received**           | Notification for a new order submission.                          |
| **Order Change Requests**    | Notification for a ship-to address change request for an order.   |
| **Orders Digest**            | Daily summary of new and open orders, sent at 5 AM Eastern.       |

1. In the **Onboarding Tasks** menu, click the **Start** button to the right of **Notifications**.\
   The **Activate Notifications** page is displayed.
2. Click **Get Started**.
3. For each notification type, enter an email address or distribution list to receive notifications and click **Save & Continue** to proceed to the next notification type.

   When all notification types have been configured, a summary screen is displayed.
4. Click **Complete Task**.

The **Onboarding Tasks** menu is displayed and the **Notifications** is marked as **Done**.

### Scheduling a demo call

Although this step is optional, fabric recommends scheduling an introductory call with an onboarding specialist so that the transition into post-onboarding is smooth.

To make the most of the conversation, fabric recommends including team members from the following areas:

* **Product data** to discuss product imports and attributes.
* **Fulfillment** to discuss inventory and shipping processes.
* **Accounting** to review invoicing.
* **Technical** or **operations** to address any integration or process-related questions.

1. In the **Onboarding Tasks** menu, click the **Start** button to the right of **Schedule a Demo Call (optional)**.\
   The **Schedule a Demo Call (optional)** page is displayed.
2. To schedule a call:
   * Click **Schedule Call**.\
     The Dropship team's calendar opens.
   * In the calendar, select a date.\
     Available time slots are shown on the right.
   * Choose a time and click **Next**.
   * Enter your contact details as required and click **Schedule Event**.\
     The **Onboarding Tasks** menu is displayed and the **Schedule a Demo Call (optional)** is marked as **Done**.

To opt out of the call:

* Click **Skip Call**.\
  The **Skip Introductory Call?** confirmation window appears.
* In the **Reason** field, select a reason for skipping the call.
* Click **Skip Call**.\
  The **Onboarding Tasks** menu is displayed and the  **Schedule a Demo Call (optional)** is marked as **Done**.