> ## Documentation Index
> Fetch the complete documentation index at: https://developer.fabric.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Accepting/Declining Retailer Returns

> Supplier workflow for processing retailer-initiated returns in Dropship.

When one of your retail partners initiates a return in Dropship, as the supplier, you must update the return details and approve it within Dropship.

## Procedure

1. In the top navigation, click **Orders**.

   The **Orders** page is displayed.

2. In the **More** field, select **Review Returns**.

   The **Returns** page is displayed.

3. From the list of returns, click the return you want to process.

   The **Return Detail** window for the return is displayed.

4. Do one of the following:

   * Click **Approve Return**.
   * Click **Reject Return**.

## Accepting a Merchant Return with an Inspection Note

Follow these steps to review a merchant return, document its condition, and decide whether to approve or reject the RMA. Once the merchant submits a return request, you (the supplier) will receive a system notification.

<Note> Ensure the *Return Received* notification is enabled in your settings. </Note>

1. Sign in to Dropship using your supplier account.

2. From the **Orders** Dashboard, click **New Returns** to view pending RMAs.

   The **Returns** page is displayed.

3. Click the fabric **RMA ID** (blue text) to view a return's details.

   The **Inspect Return** window is displayed.

4. In the **Return Line Items** section, use the **Condition** dropdown to select one of the following statuses:

   * New
   * Used
   * Damaged

5. In the **Inspection Note** section, enter an **Inspection Note** with details describing your inspection findings, such as:

   * Additional QA observations
   * Return condition details
   * Any concerns or inconsistencies

6. Click **Approve RMA** or **Reject RMA**.

7. Create a Credit Memo (Optional).

<Note> Credit memos are managed outside of fabric. The merchant is responsible for reconciliation. </Note>

8. Click **Confirm** to complete the process. The return is updated based on your selections.