> ## Documentation Index
> Fetch the complete documentation index at: https://developer.fabric.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling Orders

> Instructions for suppliers on canceling orders and handling cancellation requests in fabric Dropship.

This guide explains how suppliers can manage order cancellations in fabric Dropship, including how to cancel an order and acknowledge cancellation requests submitted by merchant partners. It covers navigation steps, required permissions, and the workflow for updating order statuses.

## Cancelling an Order

Follow these steps to cancel an order from your supplier account:

1. Log in to your **supplier account** in fabric.

2. Search for the order using the **Purchase Order #**.

3. Open the order and click **Cancel** at the top of the page.

4. Select the appropriate cancellation reason.

5. Mark each item that should be canceled.

   If you need to cancel the entire order, select all items.

6. Click **Cancel Items**.

The order will immediately move into a **Canceled** status.

## How to Accept (Acknowledge) a Cancellation Request

<Note>Make sure you have enabled **Order Cancellations** in the **Notifications** section in Dropship so that your team is notified when merchant partners submit cancellation requests.</Note>

To acknowledge a cancellation:

1. From the **Orders Dashboard**, click **New Cancels**.

2. Select the desired cancellation by clicking the **Cancellation ID** (blue link).

3. Click **Acknowledge Cancel** to confirm the request.

## Cancelling Orders in Bulk

If you need to cancel multiple orders, you can upload a CSV file of the orders to cancel them in bulk.

To cancel orders in bulk, take the following steps:

1. From the **Orders Dashboard**, click **More** > **Order Utilities**.

   The **Order Utilities** page is displayed.

2. Select **Cancel Entire Orders by PO Number**.

3. In the **Download Template** section, click **Download Template**

   The CSV template is downloaded.

4. Fill out the CSV template.

   Don't modify, rename, or remove column headers. Doing so could cause the upload to fail.

5. In the **Upload File** section, do one of the following:

   * Drag and drop the file from your computer into the upload area.
   * Click anywhere inside the upload box to select the file from your computer.

6. Click **Import File**.

The CSV is uploaded, and the orders you entered are cancelled.

<Note>To confirm that the orders were deleted, click your business name in the top menu of Dropship > **Jobs Report**.</Note>