> ## Documentation Index
> Fetch the complete documentation index at: https://developer.fabric.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Policies

Policies allow you to define how your business processes returns, cancellations, and exchanges.

Any number of policies are supported, however, you can only have a one default policy each for returns, cancellations, and exchanges. Default policies apply when no other policy condition is met. For example, the default return policy might have a 5\$ return fee. However, for items with the `Overweight` attribute, the return fee should be higher. By creating a policy that looks for the product attribute `Overweight`, returns and exchanges with this attribute can be handled differently.

## Prerequisites

* Ensure that you have **Administrator** or **Editor** privileges to fabric Orders. For more detailed information on these settings, see the [Role-Based Access Control](/v3/platform/settings/rbac/role-based-access-control-orders-roles) section.

## Policies Table Field Descriptions

| Field            | Description                                                                        |
| ---------------- | ---------------------------------------------------------------------------------- |
| **Name**         | The policy name assigned when creating the policy.                                 |
| **Policy type**  | The type of policy. Policies can be **Cancellation**, **Exchange**, or **Return**. |
| **Channels**     | The channels the policy is applied to.                                             |
| **Currencies**   | The currencies used for any fees associated with the policy.                       |
| **Last updated** | A system-generated time indicating when the policy was last modified.              |
| **Status**       | The status indicating whether a policy is set as the default.                      |

### Standard filters and searching

You can use the search field to find a policy by its name. If you don't know the policy name, you can use the following standard filters to refine the policies in the **Policies** table:

| Filter          | Description                                                                                                                                                                                       |
| --------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Channel**     | The channel name, depending on the available channels. The default available options are United States or Canada. You can use any other channels created in fabric Experiences or using the APIs. |
| **Currency**    | The three-digit currency code used to process policy fees.                                                                                                                                        |
| **Policy type** | The type of policy. You can filter the policies based on the type of the policy, such as **Cancellation**, **Exchange**, and **Return**.                                                          |

## Creating a Policy

1. In the left menu, click **Orders** > **Configurations** > **Policies**.

   The Policies page is displayed.

2. Click **Create Policy**.

   The **Create Policy** page is displayed.

3. In the **Policy name** field, enter a self-explanatory name.

   For example, *US Return Policy*.

4. In the **Policy type** field, select one of the following:

   * Return
   * Cancellation
   * Exchange

5. (Optional) Click the **Set as default returns policy** field.

   Each of the policy types can have one default policy associated with them. This means you can have a default return, cancellation, and exchange policy.

6. (Optional) In the **Description** field, enter a description of the policy.

7. (Optional) Click the **Apply to all channels** field.

   Selecting this option automatically applies the policy to all your channels.

   <Warning>Don't select this option if this policy doesn't apply to different regions/countries.</Warning>

8. In the **Channels** field, select the channels you want the policy to apply to.

   <Note>This field is disabled if you selected the **Apply to all channels** field.</Note>

Depending on the **Policy type** that's selected, the **Returns**, **Exchange**, or **Cancellation** section is displayed.

1. For the selected section, enter the following details to specify the duration of each operation:

   * Days
   * Hours
   * Minutes
   * Seconds

   The values entered in these fields determine the time frames for returns, cancellations, or exchanges for this policy.

2. To create a refund fee, in the **Refund Fee** field,  do the following:

   * In the **Currency** field, select a currency.
   * In the **Fee type** field, enter a description for the fee.
   * In the **Return fee** field, enter a dollar amount.
   * Click **Add**.

   The **Refund Fee** is added to the refund fee table.

   <Note> Cancellations don't support **Refund Fees**. </Note>

3. To create **Reason Codes**, click **Add reason code**.

4. In the **Add reason code** window, do the following:

   * In the **Code** field, enter the reason code.
   * In the **Description** field, enter a description for the reason code.
   * Click **Save**.

   The reason code is added to the **Reason Codes** table.

5. To include product attributes in the policy, click **Add product attribute**.

   Three new fields appear in the **Product Attribute Selection** section. This section is used to apply policies to specific items.

6. In the **Product attribute** field, select a product attribute.

   This field is populated based on your product catalog attributes.

7. In the **Operator** field, select an operator.

8. In the **Values** field, select a value.

9. Click **Save** at the top-right of the page.

The policy is created and added to the policy table on the **Policies** page. If you set the policy as default, the status is set to **Default** and the policy appears sorted at the top of the table.

## Managing Policies

1. In the left menu, click **Orders** > **Configurations** > **Policies**.

   The Policies page is displayed.

2. Using the **Policies** table and [filter options](#standard-filters-and-searching), find the policy you want to edit.

3. Click the policy **Name** or hover over the policy and click **Edit**.

   The **Edit** page is displayed.

   **Note**: If the policy is a default policy, you can't edit the **Basic Information** section.

4. Edit the policy following the steps outlined in the [Creating a Policy](#creating-a-policy) section.

5. Click **Save**.

The **Last updated** field in the **Policies** table is updated and the policy saved.

## Related Topics

* [Order Attributes](/v3/orders-and-inventory/user-guides/orders/configurations/order-attributes)
* [Shipping Methods](/v3/orders-and-inventory/user-guides/orders/configurations/shipping-methods)
* [Backorders and Preorders](/v3/orders-and-inventory/user-guides/orders/configurations/backorder-preorder)
* [Order Alerts](/v3/orders-and-inventory/user-guides/orders/configurations/order-alerts)