> ## Documentation Index
> Fetch the complete documentation index at: https://developer.fabric.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Appeasement Refunds

By creating an appeasement refund, you can issue discretionary refunds. The appeasement option for an order is enabled only after the payment process is initiated for the order. Orders with the **Fraud** status can't be appeased.

## Prerequisites

* Ensure that you have the **Orders & Inventory Editor** or **Administrator** privileges to fabric Orders. For more information, see the [Role-Based Access Control](/v3/platform/settings/rbac/role-based-access-control-orders-roles) section.

## Procedure

1. In the left menu, click **Orders**.

   The **Orders** tab is displayed on the **Manage Orders** page.

2. To find an order, do one of the following:

   * In the search bar, enter the search keywords and press **Enter**.
   * Use filters to refine the search results.

   The orders table displays the orders that match the search or filter criteria.

3. In the orders table, click the **Order Number**.

   The order details are displayed on the **Basic details** tab.

4. Click the **More actions** button and select **Create Appeasement**.

   The page for creating appeasements is displayed with the order number.

5. In the **Reason code** field, select a reason code.

   To provide additional details, click **Add sub-reason code** and enter the reason in the **Sub-reason code** field.

6. In the **Refund amount** field, enter a refund amount.

   The fields for **Subtotal**, **Shipping**, **Fees**, and **Total** are updated. These fields display the total available amount you can refund for an order. You can't refund more than the available amount.

7. Click **Create Appeasement**.

The appeasement is created and you are redirected to the **Basic details** tab for the order.

### Order Details Field Descriptions

The **Order Details** section displays the following information:

| Field           | Description                              |
| --------------- | ---------------------------------------- |
| **Channel**     | The sales channel ID used for the order. |
| **Date placed** | The date and time the order was placed.  |

### SKU Details

If you want to view the details of a SKU, click the **SKU**. The **Sku Details** window is displayed containing two tabs, **Pricing** and **Attributes**.

For more information on **Attributes**, visit the [Product Attributes](/v3/product-catalog/user-guides/product-catalog/attributes/product-attributes-overview) section in the Product Catalog documentation.

For more information on **Pricing**, visit the [Pricing](/v3/offers/user-guides/offers/pricing/pricing-overview) section in the Offers documentation.