> ## Documentation Index > Fetch the complete documentation index at: https://developer.fabric.inc/llms.txt > Use this file to discover all available pages before exploring further. # Processing Exchanges You can exchange an entire order or the individual products in an order. The system automatically calculates any price differences for the exchanged products. The exchange option for an order is enabled only after the payment process is initiated for the order. Orders with the **Fraud** status can't be exchanged. ## Prerequisites * Ensure that you have the **Orders & Inventory Editor** or **Administrator** privileges to fabric Orders. For more information, see the [Role-Based Access Control](/v3/platform/settings/rbac/role-based-access-control-orders-roles) section. ## Procedure To exchange an item, the return process is initially followed. 1. In the left menu, click **Orders**. The **Orders** tab is displayed on the **Manage Orders** page. 2. To find the order, use the [search or filter options](/v3/orders-and-inventory/user-guides/orders/order-management/filtering-orders) on the **Manage Orders** page. 3. In the orders table, click the **Order Number**. The order details are displayed on the **Basic details** tab. 4. In the top-right of the page, click **Return Order**. The **Return order** page is displayed. 5. In the **Select SKUs to return** section, do one of the following: * To exchange an entire order, select the **Refund entire order** checkbox. This automatically checks all items in the order and sets the maximum exchange quantity for each SKU. * To exchange specific items, click the checkbox next to the SKU you want to exchange and use the **+** or **-** buttons to set the quantity. The **Refund summary** is updated. 6. Click **Next**. 7. If multiple exchange reasons exist for each SKU, clear the **Same reason code for all SKUs** field. 8. In the **Action** field, select **Exchange**. 9. In the **Reason code** field, select a reason code. You can add additional information for the exchange by selecting **Add sub-reason code** and by providing the information in the **Sub-reason code** field. 10. Click **Next**. The **Items to send customer in exchange** section is displayed. 11. In the **Your network** field, select a network. After selecting a network, which is a group of locations sharing inventory, the available products for browsing are filtered accordingly. 12. In the **Your channel** field, select a channel. 13. Click **Browse SKUs**. The **Browse SKUs** window is displayed with a product table. 14. To find the product in the **Browse SKUs** window, in the search bar, enter the search keywords and press **Enter**. You can use the filters to refine the search results and find a specific product. The Stock status for a product must be **Available** and **Availability** must be greater than or equal to one to process the exchange. If you add an unavailable product, an error message is displayed. 15. Select **Product title** checkbox for the products that you want to exchange. 16. Click **Add SKUs**. You can remove SKUs by clicking **Remove SKUs**. This option is only displayed if a SKU is added to the exchange. 17. In the **When should exchange items ship** field, select one of the following: * **Ship upon receiving return:** This option prevents the new exchanged items from shipping until the previous items are received and processed. * **Ship exchange items immediately:** This option immediately sends the exchange request to the nearest fulfillment location to ship. fabric recommends that you only use this option for specific loyalty tiers. 18. Click **Next**. The **Confirm** section is displayed with an overview of the exchange. 19. Click **Confirm**. The order status is updated to **Exchanged**. ### Refund Summary The **Refund summary** section displays a breakdown of the total amount being refunded. Selecting more than one item to refund or exchange updates the summary accordingly. The following table describes each field in the **Refund summary** section. | Field | Description | | --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Subtotal refund** | Displays the refund subtotal which excludes discounts, fees, adjustments, shipping, and taxes. This amount can be edited in the refund process. | | **Discounts refund** | Displays the discount amount applied to the order. If discount codes were applied to a product, the system automatically adjusts the refund summary. | | **Fees refund** | Displays the additional fees that were charged for an order such as an oversized item fee. This can be edited in the refund process. | | **Adjustment refund** | Displays the adjustments applied to the order if applicable. | | **Shipping refund** | Displays the shipping refund amount. This can be edited in the refund process. | | **Tax refund** | Displays the tax refund amount. Tax refund amounts can't be edited and are broken down into sub-taxes. For example, Canadian orders are broken down into two taxes, General Sales Tax (GST) and Provincial Sale Tax (PST). Use the **More Details** field to get a list of taxes. Taxes are calculated for individual products, so returns with multiple products display duplicate taxes representing each product. | | **Total refund** | Displays the total refund amount. | ### Adding Notes to an Order The **Add Notes** option is located in the **Return order** field. 1. To add notes to an order, Click **Add Notes**. The **Add notes** window is displayed. 2. Enter the note. Notes are limited to 110 characters. 3. Click **Save**. You can edit the note by clicking **Edit Notes**. Repeat step 2 and 3 to complete the update. The note is added with the **Return order** label. Notes are only saved if you complete the entire return process.