> ## Documentation Index
> Fetch the complete documentation index at: https://developer.fabric.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Completing Customer Handoffs

The Handoffs feature filters store pickup orders, enabling store associates to update orders by changing the status from **Awaiting Pickup** to **Picked Up**, or **Canceled**. A handoff order displays in the [customer pickup table](#customer-pickup-table) after a fulfillment for a Buy Online Pickup in Store(BOPIS ) order is marked as completed.

## Picking up the Entire Order

1. You can [view handoffs](/v3/store-fulfillment/viewing-customer-pickups) by clicking **Handoffs** in the left menu.

   Only the selected store's handoff orders are displayed.

2. Click any order.

   The pickup menu for the order is displayed.

3. Before continuing with the pickup, confirm with the customer that the correct order is selected.

   fabric recommends using a phone number or email since names can be similar.

4. In the pickup menu, click **Pickup Entire Order**.

   The customer signature window is displayed.

5. Get a signature from the customer to acknowledge the pickup.

6. Click **Accept & Continue to Label**.

   The **Print or Email Labels** window is displayed.

7. (Optional) To print or email labels at the customers request, click one of the following options:
   * **Send Email**: The shipping label and packing slips are sent to the customer's primary email address.
   * **Print shipping label**: A printed copy of the shipping label is sent to the store printer for printing.
   * **Print packing slips**: Printed copies of the packing slips is sent to the store printer for printing.

8. Click **Complete**.

The order is complete and the order status is updated to **Picked Up**.

## Picking up a Partial Order

1. To [view all handoffs](/v3/store-fulfillment/viewing-customer-pickups#filtering-customer-pickups), in the left menu, click **Handoffs**.

   Only the selected store's handoffs are displayed.

2. Click any order.

   The pickup menu for the order is displayed.

3. Before continuing with the pickup, confirm with the customer that the correct order is selected.

   fabric recommends using a phone number or email since names can be similar.

4. In the pickup menu, click **Pickup Partial Order**.

   The **Select Items for Pickup** menu is displayed.

5. To update the quantity of a selected item, click the **+** icon.

   Always double-check that the items and quantity are correct.

6. Click **Continue to Signature**.

   The customer signature window is displayed.

7. Get a signature from the customer to acknowledge the pickup.

8. Click, **Accept & Continue to Label**.

   The **Print or Email Labels** window is displayed.

9. (Optional) To print or email labels at the customers request, click one of the following options:
   * **Send Email**: The shipping label and packing slips are sent to the customers primary email address.
   * **Print shipping label**: A printed copy of the shipping label is sent to the store printer for printing.
   * **Print packing slips**: Printed copies of the packing slips is sent to the store printer for printing.

10. Click **Complete**.

### Skipping items

Orders can be damaged during transit or a customer can change their mind while in store. If this happens, an item can be skipped for pickup by providing a reason code such as *Damaged* during the pickup process.

1. Follow [picking up a partial order](#picking-up-a-partial-order) to step 5.

2. On the **Select Items for Pickup** window, clear the checkbox field next to the item that needs to be skipped.

   The **Select Reason** field is displayed below the item.

3. Click the **Select Reason** field.

   All available reason codes are displayed.

4. To add a reason code, click the **+** icon.

   You can add multiple reason codes based on the quantity of an item in an order. For example, if three of the same pair of shoes exists in an order, you can select up to three reason codes if all three pairs are damaged or missing.

5. Click **Continue to Signature**.

   The customer signature window is displayed.

6. Get a signature from the customer to acknowledge the pickup.

7. Click, **Accept & Continue to Label**.

   The **Print or Email Labels** window is displayed.

8. (Optional) To print or email labels at the customers request, click one of the following options:
   * **Send Email**: The shipping label and packing slips are sent to the customers primary email address.
   * **Print shipping label**: A printed copy of the shipping label is sent to the store printer for printing.
   * **Print packing slips**: Printed copies of the packing slips is sent to the store printer for printing.

9. Click **Complete**.