> ## Documentation Index
> Fetch the complete documentation index at: https://developer.fabric.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Customer Handoffs

The **Handoffs** feature filters store pickup orders enabling store associates to find and change orders with the **Awaiting Pickup** status to **Picked Up** or **Canceled**. A handoff order displays in the [customer pickup table](#customer-pickup-table) after a fulfillment for a Buy Online Pickup in Store(BOPIS ) order is marked as completed.

## Filtering Customer Pickups

You can search for a specific pickup order by entering the **Order #** in the search bar.

Customer pickups can be filtered by [pickup status](#customer-pickup-statuses). After you select a filter, the customer pickup table is automatically updated.

To clear all filters, click the **Refresh** button. The customer pickup table is updated and all filters are cleared.

## Customer Pickup Table

The customer pickup table displays all the handoff orders for a particular store. By default, this table displays the most recently created orders with the **Awaiting Pickup** status.

<Note> The table only displays the handoff orders for the store in the last 30 days. Older handoff orders must be filtered using the **Order #** in the search field. </Note>

| Column            | Description                                                                                               |
| ----------------- | --------------------------------------------------------------------------------------------------------- |
| **Order #**       | A unique order identifier assigned to an order during checkout.                                           |
| **Status**        | The current [pickup status](#customer-pickup-statuses) for an order.                                      |
| **Tags**          | An optional tag assigned to the order, such as gift wrapping.                                             |
| **Order Date**    | The date the order was placed in the month/day/year format.                                               |
| **Customer Name** | The first and last name of the customer.                                                                  |
| **Pickup By**     | The last day for order pickup to avoid cancellation, as specified in your company's terms and conditions. |

### Customer pickup statuses

| Status              | Description                                                                                                                                                                             |
| ------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Awaiting Pickup** | The order is ready to pickup and the customer is notified.                                                                                                                              |
| **Picked Up**       | The customer picked up the order. When an orders status is changed from **Awaiting Pickup** to **Picked Up**, a timestamp is added indicating the pickup date in month/day/year format. |
| **Canceled**        | The order was canceled at the request of the customer or it exceeded your policy pickup window.                                                                                         |

### Viewing pickup details

Clicking an order displays the pickup menu with details, such as the customer's name, phone number, email, items, and a list of packages. You can expand item details by clicking the arrow next to the item.

| Field        | Description                                                                                                                                                                                                                      |
| ------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Name**     | The customer's first and last name.                                                                                                                                                                                              |
| **Phone**    | The customer's primary phone number.                                                                                                                                                                                             |
| **Email**    | The customer's primary email address.                                                                                                                                                                                            |
| **Items**    | The **Items** field displays a list of items containing the item name, quantity, image, SKU, and tags associated with the item. Expanding an item displays a larger image of the item with its **SKU**, **Size**, and **Color**. |
| **Packages** | The **Packages** field displays all the packages in the order and their sizes. Expanding a package displays the items in it.                                                                                                     |