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User Guide

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Overview

User

fabric’s API-first platform gives developers the control and flexibility to easily build from scratch or integrate with the existing stack, to compose the perfect commerce experiences.

fabric Homepage

Build, Extend, and Elevate

Copilot is the web-based user interface to access the features in the fabric commerce platform. The suite of applications available via Copilot provide solutions to manage digital commerce needs directly, using online forms and prebuilt web components thereby reducing dependence on technical development resources and custom code. These applications can be used as individual components that can be launched quickly and easily, regardless of your existing infrastructure, capabilities, or third-party partnerships.

Copilot Overview

Feature Descriptions

Adding Team Members

Terms and Conventions

Glossary

Alerts Page

Creating Alerts

Managing Alerts

fabric Product Catalog is a data organization tool that enables merchants to build a centralized source of product information. This information can include technical specifications such as size and weight, design specifications such as color and material, and generic details such as name, description, and ID.

Data Ingestion Best Practices

Categories Overview

Adding a Category

Importing Categories

Viewing Category Import History

Managing Categories

Collections

Creating a Collection

Importing Collections

Managing Collections

Adding Category Attributes to a Collection

Background Jobs

Viewing Background Jobs History

Managing Background Jobs

Settings

Attribute Groups Overview

Creating Attribute Groups

Attribute Mapping Overview

Mapping Attributes

Offers is fabric's pricing and promotions engine with tools to manage your pricing, promotions, and coupons in one place.

Pricing

Create discounts automatically applied to all customers' carts

Promotions

Create codes that customers can enter at checkout to receive a discount

Coupons

Build a centralized source of order, inventory, and warehouse information with fabric Orders.

Creating an Order

Viewing Orders

Filtering Orders

Viewing Allocations

Viewing Shipments

Viewing Invoices

Adding Products to an Existing Order

Updating a Shipping Address

Processing returns

Creating Appeasement Refunds

Processing Exchanges

Canceling Items in an Order

Exporting Orders

Order Fulfillment Logic Overview

Creating a Rule Set

Updating a Rule Set

Activity Log

Use the Order Settings menu to manage order attributes, shipping methods, policies, alerts, backorders, and preorders.

Order Attributes

Shipping Methods

Backorder & Preorder Settings

Order Policies

Order Alerts

See the stock of goods across locations all in one spot

Inventory

Create rules to define inventory availability

Networks

Define location details and manage how they fulfill orders

Locations

Configuring Scheduled Closures

Manage business-to-consumer (B2C) customers

Customers

Manage business-to-business (B2B) customers

Organizations

Manage business-to-business pricing agreements

Contracts

Rapidly launch, operate, and scale a curated assortment of products from an unlimited number of dropship suppliers.

Add users and configure notifications in Dropship.

Set the conditions and validations used by the Proposal Department.

Rulesets

Standardize product data rules for all suppliers across various categories.

Proposal Departments

Keep data consistent between internal and external systems

Templates

Transform the value of attributes automatically and accurately.

Attribute Value Transformers

Categories & Commission Profiles

Proposals

Inviting Suppliers

Supplier Information

Supplier Payment

Submit and Manage Import Requests

Import Products & Attributes

fabric Integration

Integrate your fabric Dropship account with your Shopify account

Shopify Integration

Publishing Products to Shopify

BigCommerce Integration

Publishing Products to BigCommerce

Loop Integration

View and export inventory reports on both the item and supplier levels.

View, export, and manage invoices for all dropship orders.

Invoices

Visualize the information needed to manage all aspects of your dropship orders across all connected suppliers.

Orders

Search for and view detailed information on each order.

Order Detail

Manage orders canceled or flagged as backordered by a supplier.

Managing cancels & backorders

Generate a custom purchase order manually.

Create Purchase Order

Shipping & Tracking

Create returns on orders and manage the credit memos associated with those returns.

Returns and Credit Memos

Reports

Sales Performance Reporting

Compliance Scorecard

fabric Dropship provides suppliers a platform to discover, connect with, and grow successful partnerships with retailers to expand their reach and distribution

Supplier Onboarding Guide

Process and ship orders from all connected retail partners.

Fulfillment

Adding Fulfillment Locations

Update orders with tracking information on a single order or in bulk via file upload and generate shipping labels.

Shipments & Tracking

Invoice orders directly within Dropship individually or in bulk via file upload.

Bulk Actions for Orders

Manage information about your business and its operations.

Retailer Information

ShipStation Integration

WooCommerce Integration

Approve and reject returns, then issue credit memos in Dropship.

Returns

Maintain inventory positions for your items in Dropship via file upload.

Upload all your product offerings and submit them to your connected retailer partners.

Product Management

Import Products from Shopify

Reporting

Mobile App

Fulfillments Main Screen

Picking Orders

Packing Orders

Shipping Orders

Batch Processing

Pickups Main Screen

Web App

Constructor.io connector

Stripe connector

Algolia connector

Avalara connector

Account Details

Getting the Account ID

Requesting a New Account

Internationalization

Languages

Currencies

User Management

Inviting Users

Managing Users

API Apps

Creating a System App

Creating a User App

Managing API Apps

Getting Sysapp Credentials

Role-Based Access Control (RBAC)

Product Catalog Roles

Offers Roles

Orders and Inventory Roles

Customers Roles

Webhooks

Adding a Webhook

Testing a Webhook

Editing a Webhook

Managing Events and Logs

Deleting a Webhook

List of Product Catalog Events

List of Offers Events

List of Orders Events

List of Inventory Events

The Copilot interface is the starting point for accessing all fabric offerings.

Experiences Roles

Orders Roles

Learn how we protect customer data, user data, and the reliability of our commerce services and applications.

Security & Compliance

API Key Management

Prepare for moving from monolithic commerce platforms to fabric's service-oriented commerce platform.

Migrate to fabric

Migrate from Shopify Plus to fabric

Migrate from Salesforce Commerce to fabric

Authentication v1

User Self Service APIs

Experiences v2 (XM v2)

Experiences v1 (XM v1)

Product Catalog

Orders v2 (OMS v2)

Orders v1 (OMS v1)

Offers v2

Offers v1

Subscriptions (SMT API)

Loyalty (Member)

Dropship

Cart API

Checkout API

Customer

User