Viewing Store Fulfillments
The store fulfillment feature is used to streamline the order fulfillment process within a retail store. fabric integrates with your online website and directs fulfillment requests to your physical store locations based on characteristics, such as geolocation, store inventory levels, and more. The store fulfillments feature provides store associates a user-friendly interface to efficiently pick, pack, and ship online customer orders.
You can view fulfillments by clicking Fulfillments in the left menu.
Filtering Store Fulfillments
You can search for a specific fulfillment by entering the Order # in the search bar.
Fulfillments can be filtered by Service Levels, Ownership, Status, and Special Handling. You can also select multiple filters. After you select a filter, the fulfillment table is automatically updated.
To clear all filters, click the Refresh button. The fulfillment table is updated and all filters are cleared.
Store Fulfillments Table
Fulfillments are categorized in the following tables in the left menu:
-
Pending: A table with all pending fulfillments for your store location.
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Completed: A table with all completed fulfillments for your store location.
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All: A table with all fulfillments for your store location.
Fulfillment tables display all the categorized fulfillments for a particular store in the last 30 days. You can access the older fulfillments by searching with the Order # of the fulfillment.
| Column | Description |
|---|---|
| Order # | A unique order identifier assigned to an order during checkout. |
| Status | The current fulfillment status for an order. |
| Tags | An optional tag assigned to the order such as gift wrapping. |
| Order Date | The date the order was placed in the Month/Day/Year format. |
| Customer Name | The first and last name of the customer. |
| Associate Name | The name of the associate who last updated the order status. |
Pending fulfillments
Pending fulfillments can be categorized into four main types:
- Pickup: Online orders with the pick up in-store option selected at checkout.
- Next Day: Orders with next day overnight shipping selected at checkout. These orders must be processed the same day.
- Standard: Orders with standard shipping selected at checkout.
- Expedited: Orders with expedited shipping selected at checkout. These orders must be processed the same day.
Store fulfillment statuses
| Status | Description |
|---|---|
| New | A new fulfillment order is assigned to your store location. |
| Pick | The fulfillment items are being located in the store. |
| Pack | The fulfillment is being packaged. |
| Shipped | The fulfillment shipping method is selected and shipped. |
| Canceled | The fulfillment was canceled by a store associate. |
| Completed | The fulfillment is complete. |
| Picked Up | The fulfillment was picked up by the customer. |
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