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Overview

Webhooks are a mechanism for an application to send automated, real-time notifications without the need to call REST API endpoints. fabric’s Order Management System (OMS) provides a list of webhook events using which you can create event subscriptions for Create, Read, Update, and Delete (CRUD) operations that take place in fabric OMS (also called fabric Orders). As a merchant, you can configure specific webhook events, such as inventory creation, order creation, order cancellation, and more to receive event-specific information.

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List of Webhook Events

The following are the different services of fabric Orders along with the various webhook events provided by each service:

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Inventory Service

Source Name: INVENTORY_SERVICE

Event Types:

  1. INVENTORY_CREATE
  2. INVENTORY_UPDATE
  3. INVENTORY_BULK
  4. INVENTORY_NETWORK_UPDATED

curl example:

curl --location --request POST 'https://api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "INVENTORY_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
        "INVENTORY_CREATE",
        "INVENTORY_UPDATE" // List of events to subscribe
    ]
}'

​
Order Service

Source name: ORDER_SERVICE

Event Types:

  1. ORDER_CREATE
  2. ORDER_HOLD_CROSSBORDER
  3. ORDER_HOLD_FRAUD
  4. ORDER_HOLD_CSR
  5. ORDER_CONFIRMED
  6. ORDER_CANCELLED (only for full-order-canceled)
  7. ORDER_PARTIALLY_RETURNED
  8. ORDER_RETURNED (only for full Order returned)
  9. ORDER_SHIPPED (once all items are shipped)
  10. EXCHANGE_PENDING
  11. EXCHANGE_TO_SHIPMENT
  12. ORDER_CANCELLATION_COUPON_REVERSAL

curl example:

Following is a curl example to subscribe to ORDER_CREATE. Change the event name, or add an array of events to subscribe to different order events, as mentioned under event types under order service.

curl --location --request POST 'api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "ORDER_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
        "ORDER_CREATE" // List of events to subscribe
    ]
}'

​
Notification Service

Source Name: NOTIFICATION_SERVICE

Event Types:

  1. SINGLE_ITEM_ORDER_CONFIRMATION_EMAIL
  2. MULTI_ITEM_ORDER_CONFIRMATION_EMAIL
  3. BOPIS_ORDER_CONFIRMATION_EMAIL
  4. SHIPPING_CONFIRMATION_EMAIL
  5. BOPIS_ORDER_READY_FOR_PICKUP
  6. BOPIS_ORDER_COMPLETED
  7. BOPIS_REMINDER_EMAIL
  8. BACKORDER_NOTIFICATION_EMAIL
  9. BACKORDER_30_DAYS_CONSENT_TO_DELAY_EMAIL
  10. BACKORDER_53_DAYS_CONSENT_TO_DELAY_EMAIL
  11. BACKORDER_CANCEL_EMAIL
  12. BACKORDER_AUTH_DECLINE_EMAIL
  13. ORDER_CANCELLATION_EMAIL_WEBCSC_ORDER_ITEM_CANCEL
  14. ORDER_CANCELLATION_EMAIL_WEBCSC_ORDER_CANCEL
  15. ORDER_CANCELLATION_EMAIL_LOCATE_ORDER_ITEM_CANCEL
  16. RETURN_NOTIFICATION_EMAIL
  17. REFUND_NOTIFICATION_EMAIL
  18. APPEASEMENT_NOTIFICATION_EMAIL

curl example

curl --location --request POST 'https://api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "NOTIFICATION_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
        "SINGLE_ITEM_ORDER_CONFIRMATION_EMAIL"
        "MULTI_ITEM_ORDER_CONFIRMATION_EMAIL" // List of events to subscribe
    ]
}'

​
Allocation Service

Source name: PPS_SERVICE

Event Types:

  1. ALLOCATION_RETURN
  2. ALLOCATION_CREATE_SDD
  3. ALLOCATION_CREATE_BOPIS
  4. ALLOCATION_CREATE_SHIP
  5. ALLOCATION_CREATE_GIFTCARD

curl example

curl --location --request POST 'https://api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "PPS_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
        "ALLOCATION_CREATE_SHIP" // List of events to subscribe
    ]
}'

​
Shipment Service

Source Name: SHIPMENT_SERVICE

Event Types:

  1. SHIPMENT_CREATED
  2. SHIPMENT_CANCELLED
  3. GIFTCARD_ACTIVATE
  4. PICKUP_CREATED
  5. PICKUP_COMPLETED
  6. SHIPMENT_UPDATE

curl example

curl --location --request POST 'https://api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "SHIPMENT_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
       "SHIPMENT_CREATED" // List of events to subscribe
    ]
}'

​
Package Tracking Service

Source Name: PACKAGE_TRACKING_SERVICE

Event Types:

  1. ORDER_CREATE_IN_PTS
  2. ORDER_CANCELLED_IN_PTS
  3. SHIPMENT_CREATE_IN_PTS
  4. SHIPMENT_CANCELLED_IN_PTS

curl example

curl --location --request POST 'https://api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "PACKAGE_TRACKING_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
       "ORDER_CREATE_IN_PTS" // List of events to subscribe. PTS refers to Package Tracking Service.
    ]
}'

​
Fraud Service

Source Name: FRAUD_SERVICE

Event Types:

  1. FRAUD_CANCEL
  2. FRAUD_RELEASE

curl example

curl --location --request POST 'https://api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "FRAUD_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
       "FRAUD_RELEASE" // List of events to subscribe.
    ]
}'

​
Invoice Posting Service

Source Name: INVOICE_POSTING_SERVICE

Event Types:

  1. INVOICE_POSTING

curl example

curl --location --request POST 'https://api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "INVOICE_POSTING_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
       "INVOICE_POSTING" // List of events to subscribe.
    ]
}'

​
CrossBorder Service

Source Name: CROSSBORDER_SERVICE

Event Types:

  1. CROSS_BORDER_VALIDATION

curl example

curl --location --request POST 'https://api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "CROSSBORDER_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
       "CROSS_BORDER_VALIDATION" // List of events to subscribe.
    ]
}'

​
Export Service

Source Name: EXPORT_SERVICE

Event Types:

  1. EXPORT_ORDER_INITIATED
  2. EXPORT_ORDER_COMPLETED
  3. EXPORT_ORDER_ERROR
  4. EXPORT_ALLOCATION_INITIATED
  5. EXPORT_ALLOCATION_COMPLETED
  6. EXPORT_ALLOCATION_ERROR
  7. EXPORT_SHIPMENT_INITIATED
  8. EXPORT_SHIPMENT_COMPLETED
  9. EXPORT_SHIPMENT_ERROR
  10. EXPORT_INVOICE_INITIATED
  11. EXPORT_INVOICE_COMPLETED
  12. EXPORT_INVOICE_ERROR
  13. EXPORT_LOCATION_INITIATED
  14. EXPORT_LOCATION_COMPLETED
  15. EXPORT_LOCATION_ERROR
  16. EXPORT_INVENTORY_INITIATED
  17. EXPORT_INVENTORY_COMPLETED
  18. EXPORT_INVENTORY_ERROR
  19. EXPORT_NETWORK_INITIATED
  20. EXPORT_NETWORK_COMPLETED
  21. EXPORT_NETWORK_ERROR
  22. EXPORT_SHIPPING_METHODS_INITIATED
  23. EXPORT_SHIPPING_METHODS_COMPLETED
  24. EXPORT_SHIPPING_METHODS_ERROR
  25. EXPORT_AGGREGATED_NETWORK_INITIATED
  26. EXPORT_AGGREGATED_NETWORK_COMPLETED
  27. EXPORT_AGGREGATED_NETWORK_ERROR

curl example:

curl --location --request POST 'https://api.fabric.inc/v3/oms-webhooks' \
--header 'Authorization: Bearer {token}' \
--header 'x-site-context: {"account":"63310842f37ee100111e9fe3"}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "target": "https://webhook.site/83834d4c-9736-4cba-b32b-e6b6d75a6683",
    "protocol": "HTTP",
    "source": "EXPORT_SERVICE", // This will change based on service to be subscribed
    "format": "application/json",
    "requestType": "POST",
    "events": [
       "EXPORT_ORDER_INITIATED"
       "EXPORT_ORDER_COMPLETED" // List of events to subscribe.
    ]
}'

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