Managing cancels & backorders
Manage orders canceled or flagged as backordered by a supplier.
Managing canceled orders
When orders are canceled by a supplier, retailers have the ability to Acknowledge the cancelation. If you do not have an automated integration with the fabric Dropship Platform, you can acknowledge canceled orders directly within the platform.
Navigate to the Orders page and click New Cancels within the Requires Action section of the Orders dashboard.
One the list view of canceled orders, select the canceled orders you wish to acknowledge and using the Actions dropdown select Acknowledge Cancels.
Click the Acknowledge All Cancels on the popup window to complete the process.
Managing orders with backordered Items
When items on an order is marked as backordered by a supplier, retailers have the ability to acknowledge the backorder. If you do not have an automated integration with the fabric Dropship Platform, you can acknowledge orders with backordered items directly within the platform.
Navigate to the Orders page and click New Backorders within the Requires Action section of the Orders dashboard.
One the list view of orders containing backordered items: Click on the blue PO# link to open the order detail page.
On the order detail page you can view the date the supplier expects the item to be back in stock within the Key Dates section.
You can then acknowledge the backorder by clicking on Acknowledge Backorder on the main Order Detail page.
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