Managing cancels & backorders

​

Managing canceled orders

When orders are canceled by a supplier, retailers have the ability to acknowledge the cancelation. If you don’t have an automated integration with fabric Dropship, you can acknowledge canceled orders directly within Dropship.

1. Click Orders in the top navigation.

   The Orders page is displayed.

2. In the Require Attention section, click New Cancels.

   The Cancels page is displayed with a table of canceled orders.

3. Select the canceled orders you wish to acknowledge by clicking the checkbox next to the order.

4. Click the Actions button and select Acknowledge Cancels.

   The Acknowledge Cancels window is displayed.

5. Click Acknowledge All Cancels.

​

Managing orders with backordered Items

When items on an order are marked as backordered by a supplier, retailers have the ability to acknowledge the backorder. If you don’t have an automated integration with fabric Dropship, you can acknowledge orders with backordered items directly within Dropship.

1. Click Orders in the top navigation.

   The Orders page is displayed.

2. In the Require Attention section, click New Backorders.

   A list view of orders containing backordered items is displayed.

3. To open the order detail page, click the blue PO#.

   The order details page is displayed.

   On the order detail page you can view the date the supplier expects the item to be back in stock within the Key Dates section.

4. To acknowledge the backorder, click Acknowledge Backorder on the main Order Detail page.