Order Detail

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Finding orders

If you know the PO# of the order you want to view, enter it in the search bar on the main Orders dashboard. From the results, click the PO# to view the detail page.

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Advanced filtering

If you don’t have the PO# available for the order you want to view, click advanced next to the search bar on the main Orders dashboard. You can filter by:

• PO Number (exact)
• PO Number (contains)
• Customer Order Number (exact)
• Customer Order Number (contains)
• Tracking Number
• Invoice Number

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Order detail page

The following fields and data are available on each individual Order Detail page.

• Order Identifiers - The order identifiers provide a breakdown of the supplier name, customer order number, purchase order number, and the fabric ID assigned to the order.
• Shipping - The shipping section provides the ship method information with the customer Ship To Address.
• Key Dates - The key dates capture all the important dates tied to the order such as the date of order creation, expected completion date, and the date the order was closed out. If there is a backorder date associated with the order it’s displayed with other key dates.
• Extras - This section provides miscellaneous information against the order.
  • A direct link to the order packing slip; Dropship automatically generates a packing slip for each order once an order has been created within the platform. If a supplier doesn’t wish to generate packing slips outside of the platform, the supplier can access the packing slip within the individual order.
  • Gift Message; If a customer provides a gift message when placing an order, the information can be found within the individual order. The gift message will also appear on the packing slip.

Order Lines - The Order Lines section within the individual order screen provides you with a simple overview of the products available on the order. The item description and SKU are captured on the left-hand side while the units ordered breakdown is captured on the right-hand side. To view the pricing associated with the line item you can change the view using the View dropdown on the line item.

Tracking Numbers - The Tracking Numbers section within the individual order screen provides you with a simple overview of the shipment information that’s available on the order. The tracking number can be clicked to open a pop-up providing complete Shipment Detail information.

Invoices - The Invoices section within the individual order screen provides your team with a simple overview of the invoice information that’s available on the order. The invoice number can be clicked on to open a pop-up providing complete invoice detail information.

Order Messages - This section contains all the messages shared on the order between you and the supplier.

Order Activity - This section contains a running list of all activity associated with the order.

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Order detail Shopify activity

If your supplier is integrated with Shopify, on the Order Detail page you can see if the order was successfully pushed to their Shopify or not. If the order wasn’t pushed to your suppliers Shopify, a error message will be present at the top of the individual order detail page.

Typically errors will occur when attempting to push to suppliers Shopify’s due to the following:

• The SKU on the order doesn’t exist in the suppliers Shopify. Examples include:

  • The SKU was changed in the suppliers Shopify but wasn’t updated in fabric Dropship.
  • The SKU was removed from the suppliers Shopify due to it being discontinued.

• The SKU on the order is duplicated in the suppliers Shopify.

  • Although fabric recommends that each SKU is unique in a suppliers Shopify, fabric understands that this can’t always be the case. When there is a duplicate variant in the suppliers Shopify, the supplier will need to confirm what Shopify Variant ID fabric Dropship should sync to.

If an error is available for your suppliers orders, please reach out to the supplier directly to have them work with fabric support.