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Overview

To navigate to the Orders dashboard, login to the Dropship Platform and click Orders on the top menu bar.

The three main sections within the Orders Dashboard are: Open Orders, Reports, and Require Attention.

Open Orders - contains four pre-filtered buckets of dropship orders

  • Open Orders - a list of all open orders
  • Current Orders - a list of open orders that are within your fulfillment SLA
  • Past Fulfillment SLA - a list of open orders that are past your fulfillment SLA
  • Late Invoices - a list of open orders that have shipments but remain open due to missing invoices.

Reports - contains pre-filtered reports for various order details

  • Orders with New Messages - Browse the latest order notes from your partners
  • Shipments & Tracking - Review shipments & tracking numbers
  • Returns - Track returns and RMAs
  • Invoices - Review all invoices from suppliers

Require Attention - contains two pre-filtered buckets to manage cancellations and backorders

  • New Cancels - a list of cancellations that require acknowledgement by you, the Supplier
  • New Returns - a list of orders that have a return associated with them.
Clicking on any of the pre-filtered buckets within each of the main sections of the Orders dashboard will provide a list view of all orders that fit within the pre-filtered criteria. All data from any page containing a list view of orders can be exported by clicking on the Export link on the upper right side of each page. If any additional filters are applied to the page, the export will contain all orders that fit the filter criteria.

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Manage Orders in Bulk

  1. To access the bulk operations page, click Manage Orders in Bulk.

    The Bulk Operation Details Page is displayed with available workflow actions.

  2. Click one of the following fields:

    • Cancel Entire Orders by PO Number

    This operation cancels all orders of the given Purchase Order Numbers. To use this operation, the following mandatory fields are required: Purchase Order Number, Retailer ID, and Cancellation Reason Code.

    • Cancel specific order lines by SKU

    This operation cancels all order lines when given the purchase order of a given SKU. For example, if orders include an item that’s now discontinued or is OOS, you can cancel just those items. To use this operation, the following mandatory fields are required: ** PO Number**, SKU and cancellation reason code. If Quantities isn’t provided, the default action cancels all quantities in that order.

    • Cancel all order lines of specific SKU

    This operation cancels all order lines of the given SKU. For example: A vendor can upload a template with the SKU affected and the Cancellation Reason. Then all orders containing the affected SKUs have those SKUs cancelled instead of going into each order individually. To use this operation, the following mandatory fields are required: SKU and Cancellation Reason Code.

Only the specific SKUs are canceled when an order contains multiple order lines with different SKUs.

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Video: Dropship manual fulfillment

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