fabric Orders enable you to receive, track, and fulfill customer orders across sales channels, allow customers to track their orders, route orders through warehouses based on the customer’s location, and more.

Orders is designed to streamline and simplify order management and fulfillment processes during and after an order is created.

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Key Features

Orders is divided into five separate sections accessible from the left column in fabric Copilot:

  • Manage orders allows you to create orders in the database in real-time, unify order data, get existing order information, track orders, update orders, add additional products to an order, process cancellations, returns, and exchanges.
  • Fulfillment allows you to create fulfillment rule sets, which are used to direct orders to different fulfillment locations based on characteristics, such as geo-location, warehouse location, item price, order attribute type, and more.
  • Activity Log displays your order import and export history.
  • Alerts notifies you of potential issues using the data within your account.
  • Settings contains additional features and configurations such as Order Attributes, Shipping Methods, Backorder & Preorder, Policies, and Alerts.

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Role-Based Access Control (RBAC)

fabric Copilot provides the ability to restrict the access of different users to information and actions available to them through roles. For more information and instructions on how to set up these controls, see the RBAC documentation.

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Integration Examples

Allocation with fabric Orders: After creating an order using fabric Orders service, the orders service sends a request to fabric’s Allocation module for order allocation. Allocation calls Order Fulfillment Logic (OFL) and OFL rules to get the location number where the inventory is available based on the currently defined OFL rule system. After completion, OFL provides the necessary information to the Allocation service, and Allocation calls the inventory service to reserve items as needed, adjusting your inventory counters in real-time.

The Order fulfillment process is set up by integrating your existing fulfillment systems, such as a Warehouse Management System (WMS), with fabric’s Allocation APIs. This integration enables allocation-related events to start fulfillments in external systems, and allows external systems to make callbacks to the fabric Allocation APIs.

Shipments & Tracking with fabric Orders: fabric’s Shipment APIs ensure that shipments are created for allocations. These APIs enable the warehouse or any external fulfillment system to generate shipments associated with the allocated orders.

Additionally, you can set up shipment tracking updates for orders by integrating your carrier tracking service with the Shipment Tracking APIs. These APIs enable the external carrier tracking service, such as ParcelLab, to post shipment events. With the order created, shipped, and tracking enabled, you can manage the order. This includes Cancellations, Appeasements, Exchanges, Credits, Returns, and more using the Orders APIs or Manage Orders UI as needed.

Notifications with fabric Orders: Optionally, you can configure email updates for order transactions by integrating your preferred email service with the Notification APIs. This integration enables fabric Orders to deliver real-time email notifications for specific order update events.

Fraud with fabric Orders: To establish fraud prevention, you can integrate your preferred fraud service with the Fraud APIs. These APIs primarily allow for hold and release actions on the order, providing an effective means of preventing fraudulent activities.

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Benefits

  • Customer Lifetime Value (CLTV): Manage the customer lifetime vale through omnichannel orders. With all your data in one place, improve customer service by reducing call volume, average handle time, and increase support satisfaction. Improve order orchestration by reducing split shipments, OOS cancellations, and increasing on time delivery rate. As a multi-brand and multi-channel retailer, improve order processing time, reduce inventory cancellations, and subsequently increase support satisfaction.

  • Sell-through Rate (STR): You can increase sell-through rate by unifying and improving the Buy Online and Pickup in Store (BOPIS) experience, ship from store experience, and improved store inventory management.

  • Storefront Conversion Rate (CVR): Using real-time inventory coupled with backorder and preorder capabilities, you can increase sell-through rate, website conversion, and site merchandiser operational efficiency. Additionally, you can optimize your inventory and fulfillment by reducing split shipments, OOS cancellations, and increasing on time delivery rate.

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Example Use Cases

  • Exporting Sales and Reports Data: Using fabric Orders export API, you can export data to be utilized for business intelligence or store the data externally as needed. The exports service flattens the JSON structure into columns, so that an external columnar database, such as an SQL database, can easily ingest the data. Exports can also be generated in fabric Copilot for ad-hoc analysis.

  • Fulfilling Backorders & Preorders: During the order creation process within fabric Orders service, backorders and preorders are identified and flagged accordingly. This enables the backorder and preorder service to store these orders in a dedicated backorder queue. Fulfillment of these orders follows a first in, first out approach as inventory becomes available for the backorders.

    Additionally, consent to delay operations are implemented based on your configuration of backorder settings. Orders that exceed the specified backorder service level require customer consent to proceed with the delay. fabric triggers the consent to delay notification based on your configuration, and updates regarding consent to delay are managed through the consent to delay API endpoint.

  • Omnichannel Store Fulfillment: You can maximize return on existing investments in physical locations, such as brick and mortar stores, by connecting ecommerce sales to store inventories that are eligible for direct-to-consumer shipments. By bringing store inventory into the fulfillment network, you can expand capacity for ecommerce sales and increase the available assortment for online shoppers.

  • Optimized Order Fulfillment Logic: Using fabric’s Order Fulfillment Logic (OFL) you can configure how orders are handled for different items, locations, sales, shipping types, and more. For example, multi-location fulfillment allows you to allocate orders to specific fulfillment locations based on factors, such as shipping type, geographic distance, and inventory availability. This flexibility enables efficient order processing and reduces shipping times. For same-day delivery optimization, fabric’s geolocation feature can be utilized. It considers the customer’s location and searches for inventory networks within a set distance that can fulfill the order the fastest. This feature can be configured with specific boundaries and inventory balancing options to ensure the fastest possible delivery. Split shipment management is another key feature, allowing orders to be fulfilled from multiple locations when necessary. This can be set up at both the order and item level, with options to allow partial fulfillment. This functionality is particularly useful when dealing with complex inventory situations or when aiming to optimize delivery times for multi-item orders.

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