Adding Products to an Existing Order

This topic covers the process of adding products to an existing order.

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Prerequisites

• Ensure that you have the Orders & Inventory Editor or Administrator privileges to fabric Orders. For more information, see the Role-Based Access Control section.

• Ensure that the order is in Hold, Confirmed, Partially allocated, or Created status. If the status of the order changes to Allocated in the order lifecycle, the order can no longer be updated with additional products.

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Procedure

1. In the left menu, click Orders.

   The Orders tab is displayed on the Manage Orders page.

2. To find an order, do one of the following:

   • In the search bar, enter the search keywords and press Enter.
   • Use filters to refine the search results.

   The orders table displays the orders that match the search or filter criteria.

3. In the orders table, click the Order Number.

   The order details are displayed on the Basic details tab.

4. Using the More actions button, select Add SKUs.

   The page for adding products to an order is displayed with the order number.

5. In the Select SKUs > Your network field, select a network.

   Upon selecting a network, a group of locations sharing inventory, the available products for browsing are filtered accordingly.

6. In the Your channel field, select a channel.

7. Click Browse SKUs.

   The Browse SKUs window is displayed with a product table.

8. To find the product in the Browse SKUs window, do one of the following:

   • In the search bar, enter the search keywords and press Enter.
   • Use filters to refine the search results.

   The Stock status for a product must be Available and Availability must be greater than or equal to one. If you add an unavailable product, an error message is displayed after adding the product.

9. Select products using the Product title checkbox.

10. Click Add SKUs.

    The products you selected are added to the Select SKUs table with the SKU ID, Price per unit, Quantity, and Availability details.

11. Update the Quantity of each product by clicking the + or - buttons.

    The order details for Added SKUs are updated along with the total amount in the Order Summary. Added SKUs displays the total cost breakdown of the newly selected products and the Order Summary displays the total cost breakdown for the entire order including past products and the newly added products.

12. To select the shipping address, click the radio button next to the address.

    A default shipping address is displayed from the previous order. If you want to add a new address, follow the instructions in the Adding an Address section.

13. Click Confirm.

The additional products are added to the Basic details tab for the order. Scroll down to the Order status to view the details of each product and its current status.

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Adding an Address

1. To add a new address, click Add address.

   The Add address window is displayed.

2. In the Fulfillment method field, select one of the following options:

   • Ship to Home: Use this option if you want to ship the selected products to a specific address.

   • Pickup in store: Use this option if you want to ship the selected products to a designated store pickup location.

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Ship to Home

1. To ship to a specific address, in the Contact details section, enter the following details:

   • First name
   • Last name
   • Email
   • Phone number
   • From the Phone number type dropdown, select Mobile, Business, or Home.

2. To ship to a specific address, in the Shipping address section, enter the following details:

   • Address line 1
   • (Optional) Click Add address line to add additional address lines.
   • From the Country dropdown, select a Country.
   • Zip code
   • Region
   • City
   • From the Shipping method dropdown, select a shipping method.

3. In the Payment details > Payment method field, select a payment method.

   The previous payment method is selected by default.

4. Click Confirm.

The new shipping address is added to the Select shipping address section.

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Pickup in Store

1. In the Select pickup location field, select a pickup location.

2. In the Contact type field, select one of the following:

   • Primary: Select this method to set the primary contact information. The primary contact is sent notifications for pickup and tracking details.

   • Secondary: Select this method if you want to authorize someone other than the primary contact to pick up the order. The default for a primary contact is the customer who ordered the items.

3. To ship to a pickup location, in the Contact details section, enter the following details:

   • First name
   • Last name
   • Email
   • Phone number
   • From the Phone number type dropdown, select Mobile, Business, or Home.

4. (Optional) To add additional contacts that are authorized to pick up the order, click Add alternate pickup name.

5. In the Payment details > Payment method field, select a payment method.

   The previous payment method is selected by default.

6. Click Confirm.

The new shipping address is added to the Select shipping address section.