Canceling Items in an Order

You can cancel individual items or the entire order.

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Prerequisites

• Ensure that you have the Orders & Inventory Editor or Administrator privileges to fabric Orders. For more information, see the Role-Based Access Control section.

• Ensure that the order is in Hold, Confirmed, Partially allocated, or Created status. If the status of the order changes to Allocated in the order lifecycle, the order can no longer be canceled.

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Procedure

1. In the left menu, click Orders.

   The Orders tab is displayed on the Manage Orders page.

2. To find an order, do one of the following:

   • In the search bar, enter the search keywords and press Enter.
   • Use filters to refine the search results.

   The orders table displays the orders that match the search or filter criteria.

3. In the orders table, click the Order Number.

   The order details are displayed on the Basic details tab.

4. Click the More actions button and select Cancel SKUs.

   The Cancel order page is displayed with the order number.

5. In the Items to cancel section, do one of the following:

   • Cancel entire order: This option automatically selects all items in the order and sets the cancel quantity to the maximum amount.
   • Individually select each item in the SKU ID field.

6. Update the Qty field by clicking + or -.

7. In the Reason code field, select a reason code.

   The Order summary section updates the total refund amount based on the canceled items.

8. Click Confirm.

You are redirected to the Basic details page. The selected products are cancelled and the status is updated to Cancelled. For more information on statuses, visit the Manage Orders overview documentation.