Backorder & Preorder Settings

Backorders are defined as orders for products that aren’t currently available for fulfillment.

Preorders are defined as orders for products that aren’t yet released.

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Prerequisites

• Ensure that you have Administrator or Editor privileges to fabric Orders. For more detailed information on these settings, see the Role-Based Access Control section.

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Procedure

In the left menu, click Orders > Settings > Backorder & Preorder. The Backorder & Preorder Settings page is displayed.

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Allow backorders

1. In the Allow Backorders field, select the On option.

   Additional fields are displayed.

2. In the Consent to delay should start field, select one of the following options:

   • From order created date.
   • From ship by date.

3. In the Notification Settings and Auto-cancellation Settings fields, do the following:

   • In the first Notification Setting field, set the number of days past the promised order ship-by date before sending the first consent-to-delay notification to the customer.
   • In the second Notification Setting field, set the number of days past the promised order ship-by date before sending the second consent-to-delay notification to the customer.
   • In the first Auto-cancellation Setting field, set the number of days to cancel the order if the customer doesn’t respond to either of the first two notifications.
   • In the second Auto-cancellation Setting field, set the number of days to cancel a backordered order when the item has not yet been fulfilled, even if the customer had previously agreed to a consent-to-delay notification.

4. Click Save.

The backorder settings are updated and saved for all orders.

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Allow preorders

1. In the Allow Preorders field, select the On option.

2. Click Save.

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Related Topics

• Order Attributes
• Shipping Methods
• Order Policies
• Order Alerts