Order alerts are used to monitor trailing metrics that can affect revenue and efficiency in returns, cancellations, reorder rates, payment failures, and more.

Alerts are classified based on severity thresholds such as low, medium, and high severity levels. You can view the current status of all alerts on the Home > Alerts page.

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Prerequisites

  • Ensure that you have Administrator privileges to fabric Orders. For more detailed information on these settings, see the Role-Based Access Control section.

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Procedure

  1. In the left menu, click Orders > Settings > Alerts.

    The Alerts Setup page is displayed.

  2. Click Create Alert.

    The Create Alert page is displayed.

  3. In the Basic Information section, do the following:

    • Enter an alert name. For example, Low Orders Allocated.
    • Optionally provide an alert Description.

  4. In the Alert scope section, do the following:

    • In the Document field, select a document type.
    • In the Template field, select a template. Depending on the document type you select, the available templates for the document type are displayed. If you want to create a custom alert, follow the instructions in the Creating fabric Alerts documentation.
    • In the Low Severity field, enter a number representing the low severity threshold to trigger a low alert.
    • In the Medium Severity field, enter a number representing the medium severity threshold to trigger a medium alert.
    • In the High Severity field, enter a number representing the high severity threshold to trigger a high alert.

  5. In the Alert notification section, select the Notify by email as required.

If you do not select the the Notify by email field, email notifications are not sent to users who are subscribed to alerts. However, the alert is still displayed on the Home > Alerts page.

If you select the Notify by email field, fabric automatically sends email alert notifications to users who have subscribed to alerts. For more information on how to subscribe to an alert, see the Managing fabric Alerts documentation.

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