Managing Order Alerts
Order alerts are used to monitor trailing metrics that can affect revenue and efficiency in returns, cancellations, reorder rates, payment failures, and more.
Alerts are classified based on severity thresholds such as low, medium, and high severity levels. You can view the current status of all alerts on the Home > Alerts page.
Prerequisites
- Ensure that you have Administrator privileges to fabric Orders. For more detailed information on these settings, see the Role-Based Access Control section.
Editing an Alert
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In the left menu, click Orders > Settings > Alerts.
The Alerts Setup page is displayed.
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In the Alert name column, click an alert.
The View Alert page is displayed. You can edit the details in the Basic Information, Alert Scope, and Alert notification sections. For more information on each of the fields, see the Creating Order Alerts documentation.
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To save the alert, click Edit.
The edits are saved and the Last updated field in the Alerts Setup page is updated.
Deactivating Alerts
Note: Currently, alerts cannot be deleted. You can only deactivate an alert if you do not wish to receive a notification.
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In the left menu, click Orders > Settings > Alerts.
The Alerts Setup page is displayed.
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In the Alert name column, click an alert.
The View Alert page is displayed.
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Click the Active toggle.
The deactivate alert window is displayed.
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Click Yes, Deactivate.
The Active toggle now displays Inactive. The system auto saves these changes.
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To return to the Alerts Setup page, click Cancel
The status of the alert is set to Inactive in the Status column in the alert setup table .
Related Topics
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