Completing Store Fulfillments

The store fulfillment feature is used to streamline the order fulfillment process within a retail store. fabric integrates with your online website and directs fulfillment requests to your physical store locations based on characteristics, such as geolocation, store inventory levels, and more. Unlike store transfers and adjustments, store associates can’t create a store fulfillment.

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Completing a Fulfillment

1. You can view fulfillments by clicking Fulfillments in the left menu.

   Only your selected store’s fulfillments are displayed.

2. Click Pending Orders from the left menu.

   The Pending Orders page is displayed. Store associates should prioritize completing fulfillments in the following order: Next Day, Expedited, Pickup, Standard.

3. Click any order.

   The fulfillment order page is displayed. This page provides the following action options for completing the transfer:

   • Pick
   • Pack
   • Ship

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Pick

The pick step is used to confirm the contents of the fulfillment. You can confirm an item by scanning its barcode or through manual entry.

1. Scan the barcode of the first item.

   The item is added to a list. You can scan multiple items.

2. (Optional) If the item doesn’t scan, do the following to manually add a SKU:

   1. Click the ellipsis button (⋮).
   2. In the dropdown menu, select Manually add items. The manual input window is displayed.
   3. Manually enter the barcode.
   4. Click Done.

3. Confirm that the scanned item is correct.

   Some items can have an incorrect barcode or variations. We recommend that you double-check to make sure the correct item is displayed to avoid any such errors.

4. In the Quantity field, enter the quantity.

   By default, quantity is set to one when you scan an item.

5. Click Pack.

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Pack

The packing stage is where you confirm the size of the parcel and physically add items to the parcel. You will see the items that were picked and their quantity above the Package section.

Each company has a default bag or box size for packing. Confirm the bag or box is the correct size.

A company can optionally set a weight limit for a package to prevent it from being damaged during transit.

When the shipping label is printed, the shipping carrier checks the size of each carton or parcel to allocate space in the shipping truck.

1. (Optional) If you want to change the size of the parcel, click the ellipsis (⋮) and select the Change package type/size option. The Parcel Size window appears.

   1. Select a new size for the parcel.
   2. Click Select.

2. Click the ellipsis (⋮) and select the Scan into parcel option.

3. Click Click on scan to add items.

4. Scan the barcode of each item.

   You must match the number of items scanned to the quantity that’s provided in the Pick step.

5. (Optional) If the item doesn’t scan, do the following to manually add a SKU:

   1. Click the ellipsis button (⋮).
   2. In the dropdown that appears, select Manually add items. The manual input window is displayed.
   3. To add items, click the + icon.
   4. Click Done.

6. Click Done.

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Ship

The ship option is enabled only after completing the packaging step.

1. Click Select Shipping Carrier.

   The Pick shipping method window is displayed.

Two different types of shipping methods are available:

• Selecting a carrier: Select a preferred carrier method, such as FedEx or UPS, as the shipping method.
• BOPIS: The customer will pick up the order at the store.

1. Click Select shipping method.

   The shipping method that you selected is displayed in the Shipping Carrier section.

2. Click Print Label.

3. Click the print icon next to both Print shipping labels and Print packing slips.

4. Put the printed packing slips in the parcel.

5. Tape and seal the box.

6. Attach the printed shipping labels to the parcel.

7. Click Done.

The transfers status is updated to SHIPPED or PICKED UP. With this status update, your store inventory levels are adjusted. Once the order is delivered or picked up by the customer, the status changes to COMPELTED.