Packing Orders

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Introduction

Packing items is the second step in the fulfillment process. It involves taking the items that have been picked for a customer’s order and packing them for either shipment or pickup.

It can be done with or without a scanner.

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Packing Items (with scanner)

After pressing the Pack Fulfillment button to end the Pick stage, the process advances to the Pack stage and the Parcel Size menu opens. Choose a parcel size and press Select to continue.

The scan window will open automatically. Center the scanning window around the an item’s barcode and press the Capture button. The ratio at the top of the screen that shows the number of items picked versus the total number of items in the parcel will update automatically.

Use the back button at the top left to cancel scanning and return to the previous screen.

If you scan too many quantities of a SKU than are included in the order, an error message reading “This item is already complete, scan next item” will appear below the scanning window.

After all items in the parcel have been scanned, the color of the ratio at the top of the screen will change to green.

Press the Done button at the bottom of the screen to exit scanner mode.

To re-access the scan window, either press the parcel listing, or press on its ellipses icon to open the Parcel Options menu and select Scan into parcel.

Press the Ship button at the bottom of the screen to continue to the next phase of the process.

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Packing Items (without scanner)

After pressing the Pack Fulfillment button to end the Pick stage, the process advances to the Pack stage and the Parcel Size menu opens. Choose a parcel size and press Select to continue.

The scan window will open automatically. To close the scan window and manually packing the items in the order, press the back button at the top-left to return to the main screen. From there, find the parcel you would like to pack and press its corresponding ellipses icon. In the Parcel Options menu that appears, select Manually add items.

A list of all items Picked for the order will appear. Enter the SKU for an item and use the plus and minus buttons to adjust the quantity of the item to add. Press Done when finished.

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Order Options Menu

To open the Order Options menu, click on the ellipses at the top-right of the Pack main screen.

• Print pick list: Print the list of items as a PDF
• Add parcel: Opens the Parcel Size menu so that you can add another parcel to the order
• Start over: Starts the Pack process over from the beginning by removing all packed items from any parcels and removing any parcels from the order
• Reject order: Select Reject Order and the Reject Fulfillment popup will open. To reject the order, use the field at the top to confirm the order number and then use the Reason dropdown to select a reason. Click Reject Order to proceed or Cancel to exit.

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Parcel Options Menu

To open the Parcel Options menu, find a parcel that’s already added to the order and press its corresponding ellipses icon.

• Scan into parcel: Opens the scanner window to scan items into the parcel.
• Manually add items: Opens the Manually add items menu.
• Clear parcel content: Empties the parcel of all packed items.
• Change parcel type/size: Re-opens the Parcel Size menu to choose a different parcel. Any items you have scanned in to the parcel prior to changing the size will be retained into the new parcel.
• Remove parcel: Removes the parcel from the order and clears any items from the order that have been packed into it.

Press the Ship button at the bottom of the screen to continue to the next phase of the process.