Completing Customer Handoffs

The Handoffs feature filters store pickup orders, enabling store associates to update orders by changing the status from Awaiting Pickup to Picked Up, or Canceled. A handoff order displays in the customer pickup table after a fulfillment for a Buy Online Pickup in Store(BOPIS ) order is marked as completed.

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Picking up the Entire Order

1. You can view handoffs by clicking Handoffs in the left menu.

   Only the selected store’s handoff orders are displayed.

2. Click any order.

   The pickup menu for the order is displayed.

3. Before continuing with the pickup, confirm with the customer that the correct order is selected.

   fabric recommends using a phone number or email since names can be similar.

4. In the pickup menu, click Pickup Entire Order.

   The customer signature window is displayed.

5. Get a signature from the customer to acknowledge the pickup.

6. Click Accept & Continue to Label.

   The Print or Email Labels window is displayed.

7. (Optional) To print or email labels at the customers request, click one of the following options:

   • Send Email: The shipping label and packing slips are sent to the customer’s primary email address.
   • Print shipping label: A printed copy of the shipping label is sent to the store printer for printing.
   • Print packing slips: Printed copies of the packing slips is sent to the store printer for printing.

8. Click Complete.

The order is complete and the order status is updated to Picked Up.

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Picking up a Partial Order

1. To view all handoffs, in the left menu, click Handoffs.

   Only the selected store’s handoffs are displayed.

2. Click any order.

   The pickup menu for the order is displayed.

3. Before continuing with the pickup, confirm with the customer that the correct order is selected.

   fabric recommends using a phone number or email since names can be similar.

4. In the pickup menu, click Pickup Partial Order.

   The Select Items for Pickup menu is displayed.

5. To update the quantity of a selected item, click the + icon.

   Always double-check that the items and quantity are correct.

6. Click Continue to Signature.

   The customer signature window is displayed.

7. Get a signature from the customer to acknowledge the pickup.

8. Click, Accept & Continue to Label.

   The Print or Email Labels window is displayed.

9. (Optional) To print or email labels at the customers request, click one of the following options:

   • Send Email: The shipping label and packing slips are sent to the customers primary email address.
   • Print shipping label: A printed copy of the shipping label is sent to the store printer for printing.
   • Print packing slips: Printed copies of the packing slips is sent to the store printer for printing.

10. Click Complete.

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Skipping items

Orders can be damaged during transit or a customer can change their mind while in store. If this happens, an item can be skipped for pickup by providing a reason code such as Damaged during the pickup process.

1. Follow picking up a partial order to step 5.

2. On the Select Items for Pickup window, clear the checkbox field next to the item that needs to be skipped.

   The Select Reason field is displayed below the item.

3. Click the Select Reason field.

   All available reason codes are displayed.

4. To add a reason code, click the + icon.

   You can add multiple reason codes based on the quantity of an item in an order. For example, if three of the same pair of shoes exists in an order, you can select up to three reason codes if all three pairs are damaged or missing.

5. Click Continue to Signature.

   The customer signature window is displayed.

6. Get a signature from the customer to acknowledge the pickup.

7. Click, Accept & Continue to Label.

   The Print or Email Labels window is displayed.

8. (Optional) To print or email labels at the customers request, click one of the following options:

   • Send Email: The shipping label and packing slips are sent to the customers primary email address.
   • Print shipping label: A printed copy of the shipping label is sent to the store printer for printing.
   • Print packing slips: Printed copies of the packing slips is sent to the store printer for printing.

9. Click Complete.