Canceled Orders and Backorders
This section outlines the steps to perform bulk actions on orders that require attention, including orders that are canceled and on backorder.
Manually Accepting (Acknowledging) Canceled Orders
When orders are canceled by a Supplier, Retailers have the ability to acknowledge the cancellation. If you don’t have an automated integration with the fabric Dropship Platform, you can acknowledge canceled orders manually within the platform.
Navigate to the Orders page and click New Cancels in the Requires Action section of the Orders dashboard.
In the list of canceled orders, click the checkbox beside the canceled order you would like to acknowledge.
Click the Actions dropdown at the top of the list and select Acknowledge Cancels.
Click the Acknowledge All Cancels in the popup window to complete the process.
Managing orders with items on backorder
When items in an order are on backorder, Retailers have the ability to acknowledge the backorder. If you don’t have an automated integration with the fabric Dropship Platform, you can acknowledge orders with items on backorder directly within the platform.
Navigate to the Orders page and click New Backorders in the Requires Action section of the Orders dashboard.
In the list of backorders, click the blue PO# link to open the order detail page.
On the order detail page you can view the date the supplier expects the item to be back in stock in the Key Dates section.
You can then acknowledge the backorder by clicking the Acknowledge Backorder button at the top of the page.