To invite a new supplier to your dropship program, click Suppliers in the top navigation menu.

Click Invite Supplier at the top-right of the page.

In the new window, enter the following details in the Supplier Info section:

  • The name of the supplier.
  • The primary contacts first name, last name, and email.

If the connection settings of the new supplier are different than your account’s default settings, you can change those settings during the invite process by using the Advanced Settings on the invite form.

Note: Your account’s default settings are set during the initial onboarding of the retailer with the help of the Customer Success Manager. To invite a new supplier who will have different account settings:

  • Check the I want to override the settings below box on the invite form.
  • Select the settings you wish to create for this supplier using the following fields:
    • Default Fulfillment SLA
    • Payment Terms
    • Cost Model
    • Returns & Customer Service Allowance
  • When the form is complete, click Send Invitation.

Your new supplier will receive an email from the Dropship Platform prompting them to sign in and begin the onboarding process. If the supplier requires more detail on how to use the Dropship Platform or has additional questions, they can schedule a call with a fabric Supplier Onboarding Specialist.

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Managing invitations

To manage the suppliers you have invited, navigate to the Suppliers page and click Invitationslocated in the New Suppliers section.

The Invitations page provides you with a list of all suppliers who you have sent an invitation to but have yet to access the platform.

If your supplier has not received the invite email, you can resend the email by clicking the Resend button next to that supplier.

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Activating new suppliers

Once a supplier accepts your invitation, they will move to the Onboarding section on the Suppliers page. You can opt into receiving a notification when your supplier has completed onboarding to know when they’re ready for their connection to be activated.

To activate a new supplier, navigate to the Supplier page and click Onboarding within the Browse Suppliers section of the suppliers page.

This page provides you with a list of suppliers who have accepted your invite and in the process of setting up their account.

The In Review status means that the supplier has completed their onboarding and is ready for your team to activate them.

Click on the blue supplier link to pull up that suppliers detail page.

Click Activate on the top left of the Supplier Detail page.

NOTE: If you don’t activate a new supplier, they won’t be able to receive orders.

Once the supplier is Active, they will move from the Onboarding section to the Active section within the Suppliers page and they can begin receiving orders.

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Checking Onboarding Status

Once a supplier accepts your invitation, they will move to the Onboarding section on the Suppliers page. If a supplier is still in an Onboarding status and you want to check where they’re at with their onboarding items, click on the blue supplier link to pull up that suppliers detail page.

On the Supplier Detail page, click Onboarding in the left connection menu to pull up the status of their onboarding.