The Shopify integration in fabric Dropship allows you to automatically sync critical order data between your Shopify store and Dropship. After your Shopify store is connected during onboarding, you must complete the integration setup in Dropship to start using the store. This setup involves configuring how orders, inventory, fulfillments, cancellations, and tracking data flow between Shopify and Dropship.

You can also customize how orders are tagged, define which fulfillment locations are used, and map shipping carriers to ensure alignment across platforms.

These integration settings help reduce manual effort, prevent syncing errors, and keep your data consistent between Shopify and Dropship.

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Prerequisites

Ensure that you have integrated your Shopify account with your Dropship account during the onboarding. If you didn’t complete this step during onboarding, file a ticket at Support > File a Ticket in your Dropship account.

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Procedures

To ensure information flows correctly between your Shopify store and fabric Dropship, you need to configure how your systems exchange data. The steps involved are:

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Syncing orders and tracking information between Shopify and Dropship

To sync orders from Dropship to Shopify and send tracking information back from Shopify to Dropship, enable the integration in the Shopify configuration settings.

When this integration is enabled, purchase orders from all your connected retailer partners in Dropship are automatically sent to your Shopify store. After fulfilling these orders in Shopify, tracking numbers are pulled back into Dropship and shared with the retailer.

This setting applies globally. When enabled, all orders from your connected retailer partners will be routed to your Shopify store.
  1. At the top of the page in Dropship, click your business name, and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to Shopify and click Configuration. The Shopify Settings page is displayed.
  4. In the Orders section, click Enable Integration. The Orders integration is enabled.
  5. (Optional) To include important order details, such as the purchase order number and shipping method in your Shopify order notes, click I want to customize my notes for orders and do the following:
    1. Click which details you want to include in the note.
    2. Click Save. The order note preferences are saved.

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Assigning a fulfillment location for Shopify orders

To control where Shopify orders are fulfilled from, assign one of your Dropship locations to handle these orders.

By default, Dropship uses your primary fulfillment location when sending tracking and fulfillment updates. If you’ve created multiple locations in your account, you can assign a specific one to handle orders coming from Shopify.

  1. At the top of the page in Dropship, click your business name, and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to Shopify and click Configuration.
  4. In the Custom Fulfillment Location section, click a location in the Select Fulfillment Location field.
    If you don’t see the desired location, you can create a new one by clicking your business name in the menu at the top of the page in Dropship and navigating to Supplier Settings > Inventory Settings.
  5. Click Set Location.

The selected location is now used for all Shopify orders.

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Adding custom tags to Shopify orders

To apply additional tags to orders sent from Dropship to Shopify, configure your tag preferences in the integration settings.

These tags can help support filtering, automation, or order management in Shopify. By default, all orders include the fabric Marketplace tag and the name of the retailer that placed the order.

  1. At the top of the page in Dropship, click your business name, and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to Shopify and click Configuration.
  4. In the Shopify Order Tags section, in the Order Tags field, enter any additional tags you want applied to Shopify orders.

Any tags you add are automatically applied to future orders sent from Dropship to Shopify.

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Syncing Shopify fulfillment and tracking data with Dropship

To ensure tracking numbers from your Shopify store are passed to fabric Dropship, set how and when fulfillment updates should be sent.

If you use Shopify to print labels, tracking is typically available when the fulfillment is created. If you use a third-party app, choose the option that reflects how and when tracking details are added.

  1. At the top of the page in Dropship, click your business name, and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to Shopify and click Configuration.
  4. In the Fulfillments section, in the Select Webhook field, click one of the following:
    • Fulfillment Created: Choose this option if tracking numbers are added when fulfillments are created, which is common when using Shopify to print labels.
    • Fulfillment Updated: Choose this option if tracking numbers are added after fulfillment creation, which is common with third-party apps.
  5. Click Enable Integration.

Dropship now automatically syncs fulfillment updates and tracking numbers from Shopify to your retailer partners.

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Syncing full order cancellations from Shopify to Dropship

To automatically update Dropship when a Shopify order is fully canceled, enable full cancellation syncing.

This ensures retailer partners are notified and records remain aligned across both systems.

Shopify only sends cancellation events for fully canceled orders. Partial cancellations are handled separately.
  1. At the top of the page in Dropship, click your business name, and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to Shopify and click Configuration.
  4. In the Full Order Cancellations section, click Enable Integration.

Fully canceled orders in Shopify are now automatically updated in Dropship.

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Syncing partial cancellations from Shopify to Dropship

To ensure that reduced quantities on Shopify orders are treated as partial cancellations in Dropship, enable partial cancellation syncing.

This keeps order records aligned between systems and minimizes the need for manual intervention.

  1. At the top of the page in Dropship, click your business name, and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to Shopify and click Configuration.
  4. In the Partial Order Cancellations section click Enable Integration.

Partial cancellation syncing is enabled.

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Syncing inventory from Shopify to Dropship

To keep inventory levels accurate in Dropship, enable automatic syncing from your Shopify store.

This helps prevent overselling, stockouts, and cancellations by ensuring your retail partners see real-time product availability.

You can disable this integration at any time if you prefer to manage stock manually through the Supplier Portal.
  1. At the top of the page in Dropship, click your business name, and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to Shopify and click Configuration.
  4. In the Inventory section in the Select Webhook dropdown, click Product/Inventory Updated (Recommended).

Your Shopify inventory now syncs automatically with Dropship.

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Mapping locations between Shopify and Dropship

To sync inventory accurately from multiple fulfillment centers, map each Shopify location to its matching Dropship location.

This ensures inventory updates are attributed to the correct location, reducing errors in availability and fulfillment routing.

Before mapping your locations here, you must first create them in Dropship. Go to Supplier Settings > Inventory Settings to manage your locations.
  1. At the top of the page in Dropship, click your business name, and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to Shopify and click Configuration.
  4. In the Locations section, click Add Location. The Add Location window is displayed.
  5. In the Add Location window, do the following:
    1. In the Mapping Name field, enter a name.
    2. In the Select Shopify Location field, choose the location of the Shopify store.
    3. In the Select a fabric Dropship Location field, choose a Dropship location.
    4. Click Save.
  6. (Optional) To sync inventory only from the mapped locations (and not from all locations), click Sync inventory from specific locations only.

Mapped locations are now used to control inventory sync between Shopify and Dropship.

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Mapping carrier names between Shopify and Dropship

To ensure tracking data is passed correctly to your retailer partners, map the carrier names used in Shopify to their corresponding Dropship carriers.

This is especially important if your Shopify store uses custom or third-party carrier labels, as mapping them ensures fulfillment data is properly interpreted and routed across systems.

  1. At the top of the page in Dropship, click your business name, and click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to Shopify and click Configuration.
  4. In the Carrier Mapping section, click Add Carrier. The Add Carrier window is displayed.
  5. In the Select Shopify Carrier field, click the carrier name as it appears in Shopify.
  6. In the Select fabric Dropship Carrier field, click the corresponding carrier and service as it’s set up in Dropship.
  7. Click Save.

Your carrier mapping is saved and will be applied automatically to all future shipments.