The Merchants page in Dropship gives suppliers a centralized view of their active and pending connections with merchant/retail partners. This overview helps suppliers monitor integration details, contact points, order volume, and fulfillment expectations for each retailer they’re partnered with. Keeping merchant connection data accurate and up to date helps prevent order disruptions, payment delays, or mismatches in inventory expectations.

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Merchant Connections

A merchant connection represents an active relationship between a supplier and a retailer on the Dropship platform. Each connection includes shared operational data, such as integration method, fulfillment SLAs, invoicing rules, and contacts, that governs how products, orders, and payments flow between the two parties. Suppliers can have multiple merchant connections, each with its own configuration and performance indicators.

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Key Merchant Information

On the Merchants page, suppliers can see a high-level view of each retailer they’re connected to. This includes:
Column HeaderDescription
IDUnique identifier for the merchant.
MerchantName of the merchant.
# Orders (Last 7)Number of orders placed by the merchant in the last 7 days.
IntegrationPlatform or method used to connect, such as Shopify or API.
StatusCurrent connection status, whether Active, Pending, Onboarding, or Suspended.

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Merchant details

To view more detail about a specific connection, suppliers can click the merchant’s name. The Merchant Detail page displays the following information:
FieldDescription
RetailerName of the merchant.
Retailer IDThe system-generated unique merchant identifier.
Supplier’s Integration TypeIntegration method used by the supplier, such as Shopify or API.
Catalog Import MethodHow products are added to the merchant’s catalog.
Inventory PolicyIndicates whether the supplier uses managed or unmanaged inventory.
Packing Slip TemplateThe merchant’s packing slip template attached to orders.
CommissionThe percentage of commission the merchant makes on all orders.
Payment TermsAgreed-upon payment schedule, for example, Net 15.
Fulfillment SLANumber of business days allowed to fulfill orders.
Supplier Contacts, BusinessBusiness contact name from the supplier side.
Supplier Contacts, MerchandisingMerchandising contact name from the supplier side.
Supplier Contacts, FulfillmentFulfillment contact name from the supplier side.
Retailer Contacts, MerchandisingMerchandising contact name from the merchant side.
Retailer Contacts, FulfillmentFulfillment contact name from the merchant side.
Require Invoice on Order CloseIndicates whether an invoice must be submitted before the order can be closed.
Close Order on InvoiceIndicates whether submitting an invoice will automatically close the order.
Auto Close Shipments on ReceiptIndicates if shipments are automatically closed upon receipt confirmation.
Auto Close Invoices on ReceiptIndicates if invoices are automatically closed upon receipt.
Merchandises with ProposalsIndicates whether products are submitted to this merchant through proposals.
Connection NotesAny internal notes about the merchant connection.
Invoice Adjustment DescriptionThe name or purpose of the adjustment to describe why the adjustment is being made, such as returns allowance or shipping credit.
Invoice Adjustment TypeThe classification of the adjustment that tells the system how to apply the adjustment, such as discount, fee, or chargeback.
Invoice Adjustment AmountValue or percentage allowed for the adjustment.