Merchant Connections
A merchant connection represents an active relationship between a supplier and a retailer on the Dropship platform. Each connection includes shared operational data, such as integration method, fulfillment SLAs, invoicing rules, and contacts, that governs how products, orders, and payments flow between the two parties. Suppliers can have multiple merchant connections, each with its own configuration and performance indicators.Key Merchant Information
On the Merchants page, suppliers can see a high-level view of each retailer they’re connected to. This includes:Column Header | Description |
---|---|
ID | Unique identifier for the merchant. |
Merchant | Name of the merchant. |
# Orders (Last 7) | Number of orders placed by the merchant in the last 7 days. |
Integration | Platform or method used to connect, such as Shopify or API. |
Status | Current connection status, whether Active, Pending, Onboarding, or Suspended. |
Merchant details
To view more detail about a specific connection, suppliers can click the merchant’s name. The Merchant Detail page displays the following information:Field | Description |
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Retailer | Name of the merchant. |
Retailer ID | The system-generated unique merchant identifier. |
Supplier’s Integration Type | Integration method used by the supplier, such as Shopify or API. |
Catalog Import Method | How products are added to the merchant’s catalog. |
Inventory Policy | Indicates whether the supplier uses managed or unmanaged inventory. |
Packing Slip Template | The merchant’s packing slip template attached to orders. |
Commission | The percentage of commission the merchant makes on all orders. |
Payment Terms | Agreed-upon payment schedule, for example, Net 15. |
Fulfillment SLA | Number of business days allowed to fulfill orders. |
Supplier Contacts, Business | Business contact name from the supplier side. |
Supplier Contacts, Merchandising | Merchandising contact name from the supplier side. |
Supplier Contacts, Fulfillment | Fulfillment contact name from the supplier side. |
Retailer Contacts, Merchandising | Merchandising contact name from the merchant side. |
Retailer Contacts, Fulfillment | Fulfillment contact name from the merchant side. |
Require Invoice on Order Close | Indicates whether an invoice must be submitted before the order can be closed. |
Close Order on Invoice | Indicates whether submitting an invoice will automatically close the order. |
Auto Close Shipments on Receipt | Indicates if shipments are automatically closed upon receipt confirmation. |
Auto Close Invoices on Receipt | Indicates if invoices are automatically closed upon receipt. |
Merchandises with Proposals | Indicates whether products are submitted to this merchant through proposals. |
Connection Notes | Any internal notes about the merchant connection. |
Invoice Adjustment Description | The name or purpose of the adjustment to describe why the adjustment is being made, such as returns allowance or shipping credit. |
Invoice Adjustment Type | The classification of the adjustment that tells the system how to apply the adjustment, such as discount, fee, or chargeback. |
Invoice Adjustment Amount | Value or percentage allowed for the adjustment. |