Integrate your fabric Dropship account with your BigCommerce account.

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Adding the BigCommerce Integration

  1. To access Integrations, click your account name in the menu at the top of the page. A dropdown menu appears.
  2. Select Retailer Settings. The Retailer Settings page is displayed.
  3. Click Integrations. The Integrations page is displayed.
  4. Click Add Integration. The Add Integration window is displayed with a list of available integrations.
  5. Click Add next to the BigCommerce tile. The Add BigCommerce Integration window is displayed.
  6. In the Store Identifier field, enter your BigCommerce store identifier.
  7. In the Store Token field, enter your BigCommerce store token.
  8. Click Add Integration
After successful authorization, BigCommerce will show up on the list of the integrations on the Integrations page for Dropship.

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Accessing Integration Options

  1. To access your Dropship Integrations, click your account name.
  2. In the dropdown that appears, select Merchant Settings. The Merchants Settings page is displayed.
  3. Click Integrations. The Integrations page is displayed.
  4. Next to the BigCommerce logo, click Options. The Options window is displayed.
  5. Select one of the following:
    • Configuration: The Configuration page allows you to make changes to the basic BigCommerce setup and add or disable webhooks.
    • Webhook History: The Webhook History page shows a list of previous webhook callbacks.

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Configuration

The Configuration page allows you to make changes related to how order and transaction information is shared between Dropship and BigCommerce.

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Enable or disable webhooks

The following webhooks are available for BigCommerce and can be enabled or disabled at any time:
WebhookDescription
Ordersfabric automatically sends purchase orders from your supplier partners directly to your BigCommerce account. Enabling this webhook means that orders from ALL of your supplier connections in fabric will flow through this webhook.
InventoryDropship requires frequent inventory updates to reduce cancellations due to low or no stock. The inventory webhook syncs inventory with Dropship automatically. Turn this webhook off if you prefer to update inventory manually.
FulfillmentDropship requires frequent order fulfillment updates to track orders. The fulfillment webhook syncs order fulfillment data with Dropship automatically. Turn this webhook off if you prefer to update order fulfillment data manually.

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Webhook History

To access the Webhook History page, follow the steps outlined in Accessing Integration Options. The Webhook History page shows details of all the events that have been captured by Dropship from your BigCommerce store:
  • ID: The ID of the webhook as captured by Dropship.
  • Topic: The topic that was captured as part of the webhook.
  • Status: The status of the webhook (success or failure).
  • Payload: The data that was sent in the webhook payload.
  • Received: The timestamp of when the webhook was captured. This is in the user’s local time zone.
You can use the filters at the top of the table to adjust the webhook information you see.

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Safety Stock

To help prevent overselling, fabric Dropship offers a feature called Safety Stock. This feature automatically reduces your visible inventory by a pre-defined amount, effectively showing customers a lower stock level than what is physically available. By doing so, Safety Stock helps you avoid potential oversells and subsequent order cancellations. For example, if a supplier has 5 units on-hand for an item but Safety Stock is enabled for that specific supplier with a value of 3, customers would only be able to purchase 2 out of the 5 units.