Reports
Compliance Scorecard
The Compliance Scorecard helps you track how well you’re meeting your retailer partners’ expectations. It provides a monthly performance score based on order-related metrics, and includes detailed breakdowns by merchant connection.
Retailers can also view your Compliance Scorecard to monitor supplier performance across their network.
Each row represents one merchant and includes a quick snapshot of your performance with them for the current month. Your score is shown as a number, followed by a green or red change indicator:
Compliance Scorecard page
The main Compliance Scorecard page shows a summary of your performance across all merchant connections. Use this table to monitor your score at a glance and identify which partnerships need attention.| Column | Description |
|---|---|
| ID | The merchant’s unique ID number. |
| Merchant | The merchant’s name. |
| Score & Change | Your current performance score and the change compared to the previous month. |
| Actions | Click the icon to view detailed metrics for that specific merchant connection. |
- Green indicates improvement from the previous month.
- Red indicates a drop in performance.
Merchant Details page
When you click a merchant’s name or the Actions icon, you are taken to the Merchant Details page. This page provides a deeper view of your performance with that specific retailer, including compliance trends and key business metrics. Below the compliance graph, you’ll find the following metrics:| Metric | Description |
|---|---|
| Orders Received | Total number of orders placed by the merchant within the selected time period. |
| Fulfillment Score | Percentage of orders fulfilled on time, based on the agreed SLA with the merchant. |
| Cancellation Score | Score based on how many orders were canceled after acceptance. Lower cancellations improve this score. |
| Replacement Score | Score based on how many orders required replacements. Fewer replacements lead to a higher score. |
| Supplier Revenue | Total dollar value of sales you fulfilled for this merchant during the period. |
| Merchant Share Paid | Total amount paid to the merchant (if applicable), based on revenue share agreements. |
Accessing the Compliance Scorecard
- In the menu at the top of the page in Dropship, click Reports and click Compliance Scorecard. The Compliance Scorecard page is displayed.
- To view detailed performance with a specific merchant, click their name. The Merchant Detail page is displayed.