Compliance Scorecard

The Compliance Scorecard helps you track how well you’re meeting your retailer partners’ expectations. It provides a monthly performance score based on order-related metrics, and includes detailed breakdowns by merchant connection. Retailers can also view your Compliance Scorecard to monitor supplier performance across their network.

Compliance Scorecard page

The main Compliance Scorecard page shows a summary of your performance across all merchant connections. Use this table to monitor your score at a glance and identify which partnerships need attention.

Column	Description
ID	The merchant’s unique ID number.
Merchant	The merchant’s name.
Score & Change	Your current performance score and the change compared to the previous month.
Actions	Click the icon to view detailed metrics for that specific merchant connection.

Each row represents one merchant and includes a quick snapshot of your performance with them for the current month. Your score is shown as a number, followed by a green or red change indicator:

Green indicates improvement from the previous month.
Red indicates a drop in performance.

Merchant Details page

When you click a merchant’s name or the Actions icon, you are taken to the Merchant Details page. This page provides a deeper view of your performance with that specific retailer, including compliance trends and key business metrics. Below the compliance graph, you’ll find the following metrics:

Metric	Description
Orders Received	Total number of orders placed by the merchant within the selected time period.
Fulfillment Score	Percentage of orders fulfilled on time, based on the agreed SLA with the merchant.
Cancellation Score	Score based on how many orders were canceled after acceptance. Lower cancellations improve this score.
Replacement Score	Score based on how many orders required replacements. Fewer replacements lead to a higher score.
Supplier Revenue	Total dollar value of sales you fulfilled for this merchant during the period.
Merchant Share Paid	Total amount paid to the merchant (if applicable), based on revenue share agreements.

Accessing the Compliance Scorecard

In the menu at the top of the page in Dropship, click Reports and click Compliance Scorecard. The Compliance Scorecard page is displayed.
To view detailed performance with a specific merchant, click their name. The Merchant Detail page is displayed.

Dropship

Merchants

Merchant API Endpoints

Suppliers

Supplier API Endpoints

Compliance Scorecard