The Orders module is a comprehensive Order Management System (OMS) that allows you to efficiently manage the entire order lifecycle, from order creation to fulfillment and post-purchase management. It has tools to streamline order processing, manage complex fulfillment rules, and optimize customer service through robust order tracking and notifications. Orders is ideal for businesses aiming to improve operational efficiency, enhance customer satisfaction, and enable omnichannel fulfillment strategies. Use the Orders module to:
  • Create, manage, and update orders in real-time, including support for cancellations, returns, exchanges, and appeasements.
  • Implement advanced fulfillment logic, allowing orders to be allocated to the optimal warehouse or fulfillment center based on business rules and inventory availability.
  • Automate customer communications with notifications for order status updates, shipping details, and fraud prevention alerts.
  • Enhance order accuracy and efficiency by integrating with fabric Inventory or external warehouse management systems (WMS) and third-party logistics providers.

​
Feature descriptions

Key features of the Orders module include:
  • Order Management: Create, update, and manage orders throughout their lifecycle, including processing exchanges, returns, appeasements, and cancellations to enhance customer satisfaction.
  • Order Fulfillment Logic: Define custom fulfillment rules to allocate orders efficiently across warehouses and fulfillment centers based on criteria such as location, inventory availability, and order attributes.
  • Shipping Methods: Configure and manage various shipping methods, with custom delivery options to meet diverse customer needs.
  • Backorders & Preorders: Support sales even when stock is low by managing backorders and preorders with automated fulfillment when inventory becomes available.
  • Policies: Establish business rules for order processing, including policies for shipping, returns, payment handling, and customer notifications.