Order Management
Overview
fabric Orders is a distributed order management (DOM) platform that helps you manage the order fulfillment process and provide inventory details, order fulfillment, and customer service.
The Manage Orders feature helps you to create real-time orders in the orders database, unify order data, get existing order information, track orders, update orders, add additional products to an order, process cancellations, returns, and exchanges. Additionally, you can use this feature to flag fraudulent orders, which then can be either released from hold or canceled.
The following table describes each shipment status:
Order Statuses
You can find the order status on the Orders and Orders > Basic details page. These statuses describe the current status of an individual order within the order lifecycle. The following table describes each order status:| Order Status | Description |
|---|---|
| Shipped | Indicates that a shipment is created. |
| Allocated | Indicates all the items in an order are reserved. |
| Canceled | Indicates that either fraud is detected and the order was canceled within the hold window or the payment isn’t authorized. |
| Returned | Indicates that all the items in an order have been returned. |
| Created | Indicates that the order is created. |
| Exchanged | Indicates that an exchange is created. The exchange is only created if all the items from the order to be exchanged have been received from the customer. |
| Picked Up | Indicates that all the items in an order have been picked up at a specified location. |
| Partially Allocated | Indicates that the product inventory for one or more of the items in the order are successfully reserved, but additional items are still pending reservation. |
| Partially Shipped | Indicates multiple order statuses for a single order. At least one product in the order is shipped and the remaining products have different statuses. |
| Partially Returned | Indicates multiple order statuses for a single order. At least one product in the order is returned and the remaining products have different statuses. |
| Partially Exchanged | Indicates multiple order statuses for a single order. At least one product in the order is exchanged and the remaining products have different statuses. The exchanged items must be received from the customer before this status is displayed. |
| Confirmed | Indicates the release date has passed for an order. |
| Ready For Pickup | Indicates that all the items in an order are ready for pickup at a specified retail location. |
| Ready for Partial Pickup | Indicates multiple order statuses for a single order. At least one product in the order is ready for pickup at a specified retail location and the remaining products have a different status. |
| Delivered | Indicates all the items in an order are delivered. |
| Partially Delivered | Indicates multiple order statuses for a single order. At least one product in the order is delivered and the remaining products have different statuses. |
| Hold | Indicates that the item is available, the payment is authorized, and the customer has a brief time window to make changes to the order. |
| Error | Indicates the order payment status returned an order payment error. |
Payment Statuses
You can find the payment status on the Orders page. These statuses describe the current payment status of an order within the order lifecycle. The following table describes each payment status:| Payment Status | Description |
|---|---|
| Authorized | Indicates that the payment for the order has been authorized. |
| Partially paid | Indicates multiple order statuses for a single order. At least one product in the order is paid for and the remaining products have different payment statuses. |
| Paid | Indicates that the payment for the order has been paid. |
| Error | Indicates that an error occurred during the payment process. Depending on your payment provider rules, a set number of payment attempts will be made before the order is canceled. |
Allocation Statuses
Allocations serve as fulfillment location records and are used by Warehouse Management Services (WMS) or Point of Sales Services (POS). If an allocation is not acknowledged, you can use the acknowledge shipment endpoint to set up alerts to warn operators of the issue. You can find the Allocation Status on the Allocation and Orders > Allocations page. This status describes the current allocation status of each individual SKU. The following table describes each allocation status:| Allocation Status | Description |
|---|---|
| Allocated | Indicates that all products in the order are allocated. |
| Pending Drop | Indicates the order is allocated with a location number and is awaiting shipping. |
| Pending Allocation | Indicates the order is confirmed and waiting for allocation. |
| Pending Pickup | Indicates the order is waiting for pickup. |
| Shipped | Indicates the order is shipped and a tracking number is created. |
| Partially Shipped | Indicates multiple order statuses for a single order. At least one product in the order is shipped and the remaining products have different statuses. |
| Reallocated | Indicates that the order was reallocated to a different fulfillment location. |
| Cancelled | Indicates the order is cancelled. |
| Partially Cancelled | Indicates multiple order statuses for a single order. At least one product in the order is canceled and the remaining products have different statuses. |
| Pending Reallocation | Indicates the order is pending reallocation to a different fulfillment location. |
| Partial Pending Reallocation | Indicates that one or more products in the order are pending reallocation to a different fulfillment location. |
Shipment Statuses
You can find the Shipment status on the Shipment, Orders > Shipments, and Orders > Basic details pages. When shipping multiple items from different locations or carriers, each group of items in an order is assigned a separate shipment status. fabric Shipment APIs rely on the Allocation service to send allocation details to external merchant systems after an order is placed.
| Shipment Status | Description |
|---|---|
| Shipment created | Indicates that a shipment is created for the order. A tracking number is provided. |
| Shipment updated | Indicates that a shipments information or details have been updated. |
| Shipment cancelled | Indicates that a shipment is canceled. |
| Pickup created | Indicates that a shipment is being sent to a specified retail or pickup location. |
| Pickup completed | Indicates that the order has been picked up by the customer. |
| Shipment delivered | Indicates that the order has been delivered to the customers address provided on the order. |
| Shipment return pending | Indicates that a return has been requested but the items are still in transit and haven’t been processed or received. |
| Shipment return received | Indicates that a return has been processed and the items received. |
| Shipment partially delivered | Indicates multiple order statuses for a single order. At least one product in the order is delivered and the remaining products have a different status. |
Invoice Statuses
You can find the Invoice Status on the Invoice and Orders > Invoices page. When shipping multiple items from different locations or carriers, each group of items in an order is assigned a separate invoice status. The following table describes each invoice status:| Invoice Status | Description |
|---|---|
| Captured | Indicates that the authorized amount is successfully captured. |
| Settled | Indicates that the authorized amount is successfully settled with the customer. The means the authorized amount is fully paid or has been returned to the shopper. |
| Settle Failed | Indicates that the settlement for the authorized amount failed. |
| Partially Settled | Indicates that the authorized amount is partially settled. For example, 7.50 USD of the authorized 11.50 USD is paid and settled. |