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The Manage Orders page displays a list that includes every order. This list can be filtered by Order Status, Order Date, Order Total, and Channel so that the list only displays orders that match the filter parameters. To view additional filters, click the More button. The additional options allow you to filter by most data points associated with an order, such as the customer’s name, contact information, currency, payment statuses, and more. You can apply any combination of standard filters and additional filters from the More menu simultaneously.

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Order Filter Options

The following tables list the options when setting up standard filters and more filters.

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Standard filters

The standard filters table shows the various options for standard filters.
FieldDescription
Order StatusThe status of the order, whether Created, Allocated, or Shipped, or a combination of these options.
Order DateThe date the order was created or modified, whether Today, Last 7 days, Last 30 days, or a custom date range using the calendar menu.
Order TotalThe total order cost within a user-specified range.
ChannelThe channel, whether 12 for the United States or 13 for Canada. Other channels that the user creates in fabric Experiences or via API are also available.

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More filters

The more filters table shows the various options available in the More menu.
FieldDescription
TypeType of the order:
- WEB : Orders that shoppers create on storefronts.
- Borderfree: International orders. These are orders that will be shipped outside of the merchant’s country.
- Mobile: Orders that shoppers create on mobile apps, not web pages.
- CSR: Orders that customer service representatives create for customers.
CurrencyThe currency type with options to validate by Is exact match, Includes, or Excludes.
Order subtotalThe order subtotal within a user-specified range.
Order discountsThe order discount with options to validate by Is equal to, Is greater than, or Is lesser than.
Fee totalThe total fees with options to validate by Is equal to, Is greater than, or Is lesser than.
Tax totalThe total taxes with options to validate by Is exact match, Includes, or Excludes.
Customer first nameThe customer’s first name with options to validate by Is exact match, Includes, or Excludes.
Customer middle nameThe customer’s middle name with options to validate by Is exact match, Includes, or Excludes.
Customer last nameThe customer’s last name with validate by Is exact match, Includes, or Excludes.
Customer emailThe customer’s email address with options to validate by Is exact match, Includes, or Excludes.
Customer phone numberThe customer’s phone number with options to validate by Is exact match, Includes, or Excludes.
Customer phone typeThe customer’s phone type with options to validate by Is exact match, Includes, or Excludes.
Customer employee IDThe ID of the employee who placed the order for the customer with options to validate by Is exact match, Includes, or Excludes.
Customer account IDThe customer account ID with options to validate by Is exact match, Includes, or Excludes.
Pickup first nameThe first name of the person picking up the order with options to validate by Is exact match, Includes, or Excludes.
Pickup middle nameThe middle name of the person picking up the order with options to validate by Is exact match, Includes, or Excludes.
Pickup last nameThe last name of the person picking up the order with options to validate by Is exact match, Includes, or Excludes.
EmailThe email address with options to validate by Is exact match, Includes, or Excludes.
Primary pickup phone numberThe primary pickup phone number with options to validate by Is exact match, Includes, or Excludes.
Phone typeThe phone type with options to validate by Is exact match, Includes, or Excludes.
Pickup typeThe pickup type with options to validate by Is exact match, Includes, or Excludes.
Ship to address first nameThe first name associated with the shipping address with options to validate by Is exact match, Includes, or Excludes.
Ship to address middle nameThe middle name associated with the shipping address with options to validate by Is exact match, Includes, or Excludes.
Ship to address last nameThe last name associated with the shipping address with options to validate by Is exact match, Includes, or Excludes.
Ship to address phone numberThe phone number associated with the shipping address with options to validate by Is exact match, Includes, or Excludes.
Ship to address phone typeThe phone type associated with the shipping address with options to validate by Is exact match, Includes, or Excludes.
Ship to address line 1The first line of the shipping address with options to validate by Is exact match, Includes, or Excludes.
Ship to address line 2The second line of the shipping address with options to validate by Is exact match, Includes, or Excludes.
Ship to address cityThe city of the shipping address with options to validate by Is exact match, Includes, or Excludes.
Ship to address regionThe region, such as the state or province, of the shipping address with options to validate by Is exact match, Includes, or Excludes.
Ship to address postal codeThe postal code of the shipping address with options to validate by Is exact match, Includes, or Excludes.
Bill to address first nameThe first name associated with the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address middle nameThe middle name associated with the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address last nameThe last name associated with the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address emailThe email address associated with the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address phone numberThe phone number associated with the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address phone typeThe phone type associated with the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address line 1The first line of the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address line 2The second line of the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address cityThe city of the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address regionThe region, such as the state or province, of the billing address with options to validate by Is exact match, Includes, or Excludes.
Bill to address postal codeThe postal code of the billing address with options to validate by Is exact match, Includes, or Excludes.
Payment statusThe payment status, whether PAID, AUTHORIZED, PARTIALLY_PAID, or NOT_AUTHORIZED, or a combination of these options.
Payment charged amountThe payment charged amount with options to validate by Is equal to, Is greater than, or Is lesser than.

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Setting up a Standard Filter

  1. In the left menu, click Orders.
    The Manage Orders page is displayed.
  2. Click one of the following filters:
    • Order Status
    • Order Date
    • Order Total
    • Channel.
      The filter options are displayed.
  3. Set up the filter parameters as required.
Orders that match the filter criteria are displayed. You can remove an individual filter by clicking the X icon corresponding to the filter in the list of filters. You can also click Reset Filters to remove all filters.

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Setting up More Filters

  1. In the left menu, click Orders.
    The Manage Orders page is displayed.
  2. Click More.
    The Filters window is displayed.
  3. Click a filter option.
  4. Set up the filter parameters as required and press Enter.
  5. Click Apply.
Orders that match the filter criteria are displayed. You can remove an individual filter by clicking the X icon corresponding to the filter in the list of filters. You can also click Reset Filters to remove all filters.