This topic covers the process of updating an existing orders shipping address. You can update both pickup-from-store and ship-to-home addresses.

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Prerequisites

  • Ensure that you have the Orders & Inventory Editor or Administrator privileges to fabric Orders. For more information, see the Role-Based Access Control section.

  • Ensure that the order is in Hold, Confirmed, Partially allocated, or Created status. If the status of the order changes to Allocated in the order lifecycle, the order can no longer be updated with additional products.

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Procedure

  1. In the left menu, click Orders.

    The Orders tab is displayed on the Manage Orders page.

  2. To find the order, use the search or filter options on the Manage Orders page.

  3. In the orders table, click the Order Number.

    The order details are displayed on the Basic details tab.

  4. Click the More actions button and select Change shipping address.

    The Change address for order page is displayed.

  5. In the Select SKUs section, use the checkbox for SKU ID to select each item in the order.

    The shipping addresses are updated for the selected items.

  6. In the Fulfillment method field, select one of the following options:

    • Ship to Home: Use this option if you want to ship the selected products to a specific address.

    • Pickup in store: Use this option if you want to ship the selected products to a designated store pickup location.

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Ship to Home

  1. To ship to a specific address, in the Contact details section, enter the following details:

    • First name
    • Last name
    • Email
    • Phone number
    • From the Phone number type field, select Mobile, Business, or Home.

  2. In the Shipping address section, enter the following details:

    • Address line 1
    • (Optional) Click Add address line to add additional address lines.
    • From the Country field, select a Country.
    • Zip code
    • Region
    • City
    • From the Shipping method field, select a shipping method.

  3. Click Confirm.

    A confirmation window is displayed.

  4. Click Yes, change all.

The address is updated and the Delivery Summary in the Basic details tab is updated with the new address for each product you selected.

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Pickup in Store

  1. In the Select pickup location field, select a pickup location.

  2. To ship to a pickup location, in the Contact type field, select one of the following:

    • Primary: Select this method to set the primary contact information. The primary contact is sent notifications for pickup and tracking details.

    • Secondary: Select this method to authorize someone other than the primary contact to pick up the order. The default for a primary contact is the customer who ordered the items unless otherwise specified.

  3. In the Contact details section, enter the following details:

    • First name
    • Last name
    • Email
    • Phone number
    • From the Phone number type field, select Mobile, Business, or Home.

  4. (Optional) To add additional contacts that are authorized to pick up the order, click Add alternate pickup name.

  5. Click Confirm.

    A confirmation window is displayed.

  6. Click Yes, change all.

The address is updated and the Delivery Summary in the Basic details tab is updated with the new address for each product you selected.