The Supplier Compliance Reporting feature provides merchants with a monthly snapshot and detailed breakdown of supplier performance across key operational metrics. This allows for improved visibility, accountability, and decision-making when managing supplier relationships. To view the Compliance Reporting page, in the top nav, click Reports > Compliance.

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Monthly Summary Metrics

For a selected month, the top-level overview cards display:
  • Total Closed Orders: Total number of orders successfully completed and marked as closed within the month.
  • Average Days to Close Orders: The average number of days it took for orders to be fulfilled, invoiced, and closed.
  • Total Late Orders: Count of orders that were fulfilled past their expected ship or delivery window.
  • Total No-Stock Cancels: Number of cancellations initiated by suppliers due to stock unavailability.

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Supplier Performance Table

A detailed table breaks down compliance data per supplier for the selected month, allowing you to analyze and compare partner performance.
ColumnDescription
SupplierThe supplier’s name or identifier
# OrdersTotal orders processed by the supplier
# CancelsNumber of cancelled orders (including no-stock cancels)
Success RatePercentage of successful order fulfillment: (Orders - Cancels) ÷ Orders
Fulfill (Days)Average time from order to shipment
Invoice (Days)Average time from shipment to invoice generation

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Filtering options

You can search or sort using the following options:
  • Search by Supplier Name: Merchants can enter a supplier’s name to filter the table and locate specific partners quickly.
Sorting Options:
Sort CriteriaDetails
Supplier NameAlphabetical A–Z or Z–A
Most / Fewest OrdersBased on total order count
Most / Fewest IncidentsBased on number of cancels or late orders
Fastest / Slowest Ship SpeedBased on Fulfill (Days)–shipping time
Fastest / Slowest Close SpeedBased on Invoice (Days) or total close time