The Compliance Scorecard is a tool that allows Retailers to track and monitor their suppliers’ compliance and ensure dropship performance. The scorecard is calculated using three factors:
Number of orders fulfilled within a specified SLA
Number of canceled orders
Number of orders replaced
To access the Compliance Scorecard, click Reports in the menu across the top of Dropship. In the dropdown that appears, select Compliance Scorecard.
To see the Supplier Details report on an individual supplier, find and click on that supplier’s name or click on the icon under Actions.The Supplier Details page shows graphs and rankings in two categories: Summary and Orders.
Orders Received: The total number of orders the supplier has received.
Fulfillment Score: The supplier’s fulfillment score, which is calculated by their ability to fulfill orders within the SLA time.
Cancellation Score: The number of orders that customers have cancelled with the supplier, measured against the total number of orders they’ve received.
Replacement Score: The number of orders the supplier has had to replace, measured against the total number of orders they’ve received.
Supplier Revenue: The total revenue generated by the supplier through fabric Dropship.
Merchant Share Paid: The retailer’s share of revenue paid by the supplier.