Create a Return Request

This topic covers the process of creating a return request in Dropship for Merchants.

​

Prerequisites

• You can only start a return request after your order is marked as Closed, which means that the order has been completed.

​

Process

1. In the top menu, click Orders.

   The Orders page is displayed.

2. Click Open Orders.

   A table of open orders is displayed.

3. In the top of the table, click Completed.

   The table refreshes displaying only orders with the Closed status.

4. Click an orders PO #.

   The Order Detail page is displayed for that order.

5. Click Start a Return.

   The Start Return window is displayed.

6. In the Reason field, select a reason for the return.

7. (Optional) In the RMA field, enter the RMA number.

8. In the Note field, enter a note.

   Notes must contain important contextual info that the reason doesn’t explain.

9. In the Return Items field, use the + button to add an item to the return.

   The maximum number of items that can be added is based on the number displayed in the # Eligible field.

10. Click Start Return.

    The Order Detail page is displayed with the Returns section with the Merchant and Supplier status set to Pending.

After a return request is created against an order, the supplier associated with that order is notified through an email. The supplier can then Approve or Decline the return request.