Orders
Merchant Orders UI Overview
The Dropship Orders dashboard is divided into three sections: Open Orders, Reports, and Require Attention. Each section helps you quickly access key information about Dropship orders.
- To navigate to the Orders dashboard, login to the Dropship Platform and click Orders on the top navigation bar.
Clicking any pre-filtered list or report opens a list view of all orders that match the selected criteria.
Key Features for Dropship Orders
Dropship Orders allows you to take the following different actions:
- Creating return requests allows you to create a return request against an Order. The supplier associated with that order is notified through an email. The supplier can then Approve or Decline the return request.
- Creating purchase orders allows you to manually create a purchase order.
- Managing cancellations and backorders allows you to acknowledge cancellations and backorders from suppliers.
- Reports allow you to view and lookup shipping, cancellation, invoice, credit memo, and return reports for an order. You can filter and export any of these reports.
Open orders
Open Orders contains four pre-filtered lists:
| List | Description |
|---|---|
| Open Orders | A list of all open orders. |
| Current Orders | A list of open orders that are within your fulfillment SLA. |
| Past Fulfillment SLA | A list of open orders that are past your fulfillment SLA. |
| Late Invoices | A list of open orders that have shipments but remain open due to missing or late invoices. |
Reports
Reports contains pre-filtered reports for various order details.
| Report | Description |
|---|---|
| Orders with New Messages | Reports with the latest order notes from your suppliers. |
| Shipments & Tracking | Reports containing information for shipments & tracking numbers. |
| Returns | Reports containing information on returns and RMAs. |
| Invoices | Reports containing all the invoices from your suppliers. |
Require attention
Require Attention contains two pre-filtered lists to manage cancellations and backorders.
| Name | Description |
|---|---|
| New Cancels | A list of cancellations that require acknowledgement by you, the merchant. |
| New Backorders | A list of orders that contain items that your suppliers have marked as backordered. |