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The Dropship Supplier Detail page displays information about the supplier. This page contains five additional menus available in the left-hand side of the page: Summary, Locations, Attributes, Carriers, and Onboarding.

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Summary

Summary is the default view for the Supplier Detail page. At the top of the Summary view is a button that allows you to either Activate or Suspend the supplier, depending on the supplier’s current status.
  • Activate: The Activate button is available for suppliers that have completed the onboarding process. You must click Activate in order to complete their onboarding process and enable their supplier account.
  • Suspend: The Suspend button is available for active suppliers that have completed the onboarding process. It allows you to suspend their status as your supplier at any time.
The Summary menu shows basic information about the supplier. There are six sections: Connection Detail, Payment Settings, SLAs, Supplier Contacts, Retailer Contacts and Settings.

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Viewing connection details

The Connection Detail section displays the following information:

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Editing connection details

  1. To edit the connection details of an existing supplier, click Suppliers in the top navigation menu. The Suppliers page is displayed.
  2. Click Active in the Browse Suppliers section. The Suppliers table is displayed, filtered by your active suppliers.
  3. Click the supplier you want to edit. That supplier’s details page is displayed.
  4. On the supplier detail page, click Edit next to the Connection Detail field. The Update Settings window is displayed.
  5. Edit the supplier’s details as required. The following fields can be edited:
    • Supplier #
    • Connection Level
    • Integration
    • Catalog Import Method
  6. Click Save Settings.

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Viewing payment settings

The Payment Settings section displays the following information:

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Editing payment settings

  1. To edit the payment settings of an existing supplier, click Suppliers in the top navigation menu. The Suppliers page is displayed.
  2. Click Active within the Browse Suppliers section. The Suppliers table is displayed, filtered by your active suppliers.
  3. Click the supplier you want to edit. That supplier’s details page is displayed.
  4. On the supplier detail page, click Edit next to the Payment Settings field. The Update Connection Fees window is displayed.
  5. Edit the payment settings as required. The following fields can be edited:
    • Cost Method
    • Payment Terms
  6. Click Save Settings.

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Viewing a supplier’s SLA

The SLAs section shows the number of days the Service-Level Agreement gives the supplier to fulfill an order.

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Editing a supplier’s SLA

  1. Click Suppliers in the top navigation menu. The Suppliers page is displayed.
  2. Click Active in the Browse Suppliers section. The Suppliers table is displayed, filtered by your active suppliers.
  3. Click the supplier you want to edit. That supplier’s details page is displayed.
  4. On the supplier detail page, click Edit next to the SLAs field. The Update Connection SLAs window is displayed.
  5. In the Fulfillment SLA (Business Days) field, enter the updated SLA.
  6. Click Save Settings.

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Viewing supplier contacts

The Supplier Contacts section displays the following information:
The information is displayed as it was when the account was set up and can’t be edited.

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Viewing and setting retailer contacts

You can optionally add a main point of contact from your end for each supplier for both merchandising and fulfillment.
  1. Click Suppliers in the top navigation menu. The Suppliers page is displayed.
  2. Click Active in the Browse Suppliers section. The Suppliers table is displayed, filtered by your active suppliers.
  3. Click the supplier you want to edit. That supplier’s details page is displayed.
  4. On the supplier detail page, click - Not Set - next to the Retailer Contacts field. The Update Contacts window is displayed.
  5. Select a contact.
  6. Click Save Contacts.

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Viewing a supplier’s settings

The following supplier settings can be turned on and off:

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Viewing a supplier’s connection notes

The Connection notes section holds critical information and decisions from merchant or fabric staff. These notes are used during supplier onboarding or ongoing business.

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Adding a supplier note

  1. Click Suppliers in the top navigation menu. The Suppliers page is displayed.
  2. Click Active in the Browse Suppliers section. The Suppliers table is displayed filtered by your active suppliers.
  3. Click the supplier you want to add a note to. That supplier’s details page is displayed.
  4. Click Add A Note. The Add Note window is displayed.
  5. In the Message field, add your note.
  6. In the Message Visibility field, select whether its a note for you the retailer, the supplier, or both.
  7. In the Message notification field, select if you want to send an email with the note’s contents. The email is sent to anyone selected in the Message Visibility field.
  8. CLick Save Note.
The note is added to the Connection Notes section for the supplier.

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Viewing a suppliers invoice adjustment allowance

The Invoice Adjustments section shows a table of allowed adjustments suppliers can submit. To make changes to these adjustments, you must update your default customer service & returns allowance settings.