Default onboarding settings define the baseline configuration for every new supplier you connect with.
  • These settings are applied automatically to every new connection.
  • Dropship provides the ability to override defaults when inviting a supplier as needed.
  • After onboarding, these settings can be updated individually at any time from the supplier’s Connection Details page.
Use this page to establish consistent preferences for all suppliers, while keeping the flexibility to adjust them individually.

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Default Connection Level

Determines the type of capabilities enabled for a new supplier connection during onboarding. Choosing the right connection level ensures new suppliers are onboarded with the correct scope. For example, retailers who want suppliers to handle end-to-end fulfillment should use Transactions + Products, while those who only need to load product data should use Products Only.

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Available selections

The default option you select here will be applied to all new supplier connections. This can be changed later in the supplier’s Connection Details page.
  • Transactions + Products: Enables full transactional capabilities, including products, inventory, orders, and fulfillments.
  • Products Only: Limits the connection to product onboarding without transactional features.
After making your selection, click Save Preference to apply it as the default for new supplier connections.

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Default Cost Determination

Determines how product costs are captured and applied to incoming items on a purchase order. Every item must have an associated cost to the retailer, and this setting defines where that cost comes from. Choosing the right cost method ensures pricing is consistently applied, prevents errors in order processing, and aligns responsibilities between you and your suppliers.

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Available selections

The default option you select here will be applied to all new supplier connections. This can be changed later in the supplier’s Connection Details page.
  • Specified on Platform: Dropship captures the cost. For Proposals, a Cost attribute becomes mandatory for all supplier items. For Import Requests, the same attribute is required for all retailer-created items. Items without a cost cannot be submitted.
  • Specified on Order: The retailer provides the Net Price with every order created in Dropship. Orders missing a Net Price (or Retailer Price) are rejected.
  • Commission: The retailer provides the Retail Price, and Dropship calculates the supplier’s cost automatically based on the commission rate. Orders missing a Retail Price are rejected. The net price is determined by the retail price and commission amount.
After making your selection, click Save Preference to apply it as the default for new supplier connections.

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Default Fulfillment SLA

Defines how much time suppliers have to ship an order before it is considered late. This setting helps ensure a consistent delivery experience for your customers and sets clear expectations with suppliers.

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Available selections

The default option you select here will be applied to all new supplier connections. This can be changed later in the supplier’s Connection Details page.
  • 1 Business Day: Suppliers must ship all orders within 1 business day of receiving them.
  • 2 Business Days: Suppliers must ship all orders within 2 business days of receiving them.
  • 3 Business Days: Suppliers must ship all orders within 3 business days of receiving them.
After making your selection, click Save Preference to apply it as the default for new supplier connections.

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Default Payment Terms

Defines how long retailers have to pay suppliers for items on a purchase order. The term represents the number of credit days between when an invoice is received and when payment is due. For example, if set to Net 15, the retailer must pay the supplier within 15 days of the invoice date.

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Available selections

The default option you select here will be applied to all new supplier connections. This can be changed later in the supplier’s Connection Details page.
  • Net 7: Payment due within 7 days of invoice.
  • Net 15: Payment due within 15 days of invoice.
  • Net 30: Payment due within 30 days of invoice.
  • Net 45: Payment due within 45 days of invoice.
  • Net 60: Payment due within 60 days of invoice.
After making your selection, click Save Preference to apply it as the default for new supplier connections.

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Default Catalog Import Method

Defines how suppliers share their product catalog with you during onboarding. This setting establishes whether product data flows into your catalog through retailer-managed uploads or supplier-submitted proposals.

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Available selections

The default option you select here will be applied to all new supplier connections. This can be changed later in the supplier’s Connection Details page.
  • Import Requests: The retailer uploads a product spreadsheet on behalf of the supplier. The supplier must then approve before products can be published.
  • Proposals: The supplier submits products directly for the retailer’s approval before publishing.
After making your selection, click Save Preference to apply it as the default for new supplier connections.

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Default Customer Service & Returns Allowance

Defines a percentage adjustment automatically applied to all new supplier invoices. This reduces the total amount the retailer owes the supplier and is intended to cover costs associated with returns and customer service. Setting an allowance helps account for the operational expenses of managing returns, refunds, and customer support without needing to reconcile these costs manually for each supplier.

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Available selections

The default value you set here will be applied to all new supplier connections. This can be changed later in the supplier’s Connection Details page.
  • 0%: No adjustment is applied.
  • 1–10%: A percentage of the invoice total is deducted to cover customer service and return costs.
Enter a value between 0% and 10%, then click Save Preference to apply it as the default for new supplier connections.

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Packing Slip Template

Defines the packing slip that will be included with shipments from your suppliers. A retailer-branded packing slip creates a consistent experience for customers, reinforcing your brand at the time of delivery. By default, the packing slip includes your logo and core order details such as the customer order number.

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Available selections

The default option you select here will be applied to all new supplier connections. This can be changed later in the supplier’s Connection Details page.
  • Default Packing Slip: Uses the standard retailer-branded template with logo and order details.
  • Custom Packing Slip: If you’ve worked with fabric Support to configure a custom template, provide the template name here to apply it.
After making your selection, click Save Preference to apply it as the default for new supplier connections.

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Custom Packing Slip Text

Allows you to add custom messaging to the bottom of the default packing slip. By default, the packing slip includes your contact email and phone number, but you can use this field to provide additional information for customers. This is often used to share return instructions, customer service hours, or branded messaging to enhance the delivery experience.

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Available selections

The default option you select here will be applied to all new supplier connections. This can be changed later in the supplier’s Connection Details page.
  • Custom Text: Add your own message, which will appear at the bottom of the packing slip along with the default contact details.
Enter your custom text (if desired), then click Save Preference to apply it as the default for new supplier connections.

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MSRP Cost Formula

Defines how the MSRP (Manufacturer’s Suggested Retail Price) is used to calculate the cost price for products from a supplier. This allows you to automatically set your cost as a percentage of the MSRP, ensuring consistent pricing rules across your catalog. For example, if the formula is set to 0.8 * MSRP and a product’s MSRP is 100,thecalculatedcostwillbe100, the calculated cost will be 80.

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Available selections

The default formula you enter here will be applied to all new supplier connections. This can be changed later in the supplier’s Connection Details page.
  • Direct MSRP (1 * MSRP): Uses the full MSRP value as the cost.
  • Percentage of MSRP (for example, 0.8 * MSRP): Applies a multiplier to reduce cost relative to MSRP.
  • Custom Formula: Use standard mathematical operations and functions to create your own calculation.
Enter a valid formula that returns a numerical value, then click Save Preference to apply it as the default for new supplier connections.