Available roles
The following roles are available:Role | Description |
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Retailer Admin | Full access to all Merchant settings and features, including user management, integrations, inventory, and payment settings. Typically used by account owners or senior team leads. |
Retailer User | Limited access to core features such as product uploads, fulfillment updates, and messaging. Cannot manage users or configure account-level settings. |
Shopify User | Access limited to managing Shopify integration workflows, such as syncing products, orders, and inventory. Ideal for technical or operations users who maintain the storefront connection. |
Roles can only be assigned when editing a user, not when creating a user.
Adding a New User
- Click your business name in the menu at the top of the page in Dropship and click Merchant Settings. The Merchant Settings page is displayed.
- Click User Management. The User Management page is displayed.
- To add a new user, click Add New User. The Invite User window is displayed.
- Enter the new user’s First Name, Last Name, and Email Address.
- Click Invite.
Editing a User
- Click your business name in the menu at the top of the page in Dropship and click Merchant Settings. The Merchant Settings page is displayed.
- Click User Management. The User Management page is displayed.
- Click a user’s name. That user’s team member page is displayed.
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Do one or more of the following as required:
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To update the user’s name or title:
- Fill out the First Name, Last Name, and Title fields as required and click Update. The user’s information is updated.
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To set the user’s status:
- Click Status and do one of the following:
- Click Active to place the account in active status.
- Click Suspended to revoke access privileges and place the account in suspended status.
- Click Status and do one of the following:
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To set the user’s role:
- Click Add Role. The Add Role window appears.
- Click the Role field.
- Click the role you want to assign to the user.
- Click Save Role.
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To reset the user’s password and create a temporary password:
- In the New Password field enter a new password.
- In the Confirm Password field, re-type the password.
- Click Update.
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To update the user’s name or title: