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When one of your retail partners initiates a return in Dropship, as the supplier, you must update the return details and approve it within Dropship.

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Procedure

  1. In the top navigation, click Orders. The Orders page is displayed.
  2. In the More field, select Review Returns. The Returns page is displayed.
  3. From the list of returns, click the return you want to process. The Return Detail window for the return is displayed.
  4. Do one of the following:
    • Click Approve Return.
    • Click Reject Return.

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Accepting a Merchant Return with an Inspection Note

Follow these steps to review a merchant return, document its condition, and decide whether to approve or reject the RMA. Once the merchant submits a return request, you (the supplier) will receive a system notification.
Ensure the Return Received notification is enabled in your settings.
  1. Sign in to Dropship using your supplier account.
  2. From the Orders Dashboard, click New Returns to view pending RMAs. The Returns page is displayed.
  3. Click the fabric RMA ID (blue text) to view a return’s details. The Inspect Return window is displayed.
  4. In the Return Line Items section, use the Condition dropdown to select one of the following statuses:
    • New
    • Used
    • Damaged
  5. In the Inspection Note section, enter an Inspection Note with details describing your inspection findings, such as:
    • Additional QA observations
    • Return condition details
    • Any concerns or inconsistencies
  6. Click Approve RMA or Reject RMA.
  7. Create a Credit Memo (Optional).
Credit memos are managed outside of fabric. The merchant is responsible for reconciliation.
  1. Click Confirm to complete the process. The return is updated based on your selections.