Procedure
- In the top navigation, click Orders. The Orders page is displayed.
- In the More field, select Review Returns. The Returns page is displayed.
- From the list of returns, click the return you want to process. The Inspect Return window is displayed.
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Do one of the following:
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To approve the return, click Approve Return.
The Approve Return window is displayed.
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(Optional) To create a credit memo, do the following:
- Click the Create a credit memo on approval field.
- In the Credit Number field, enter the credit number.
- Click Confirm.
Once the return and credit memo have been processed, your retailer partner will have access to the data. If you have specific questions as to how your retailer partner manages returns, please contact them directly. -
(Optional) To create a credit memo, do the following:
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To reject the return, click Reject Return.
The Reject Return window is displayed.
- To reject the return, click Confirm.
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To approve the return, click Approve Return.
The Approve Return window is displayed.