If your retailer partner uses the fabric Dropship Platform to manage returns, they will create the return in Dropship and you as the supplier need to update and approve those returns in Dropship.

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Procedure

  1. In the top navigation, click Orders. The Orders page is displayed.
  2. In the More field, select Review Returns. The Returns page is displayed.
  3. From the list of returns, click the return you want to process. The Inspect Return window is displayed.
  4. Do one of the following:
    • To approve the return, click Approve Return. The Approve Return window is displayed.
      1. (Optional) To create a credit memo, do the following:
        1. Click the Create a credit memo on approval field.
        2. In the Credit Number field, enter the credit number.
      2. Click Confirm.
      The return is approved.
      Once the return and credit memo have been processed, your retailer partner will have access to the data. If you have specific questions as to how your retailer partner manages returns, please contact them directly.
    • To reject the return, click Reject Return. The Reject Return window is displayed.
      1. To reject the return, click Confirm.
      The return is rejected.