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This guide explains how suppliers can manage order cancellations in fabric Dropship, including how to cancel an order and acknowledge cancellation requests submitted by merchant partners. It covers navigation steps, required permissions, and the workflow for updating order statuses.

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How to Cancel an Order

Follow these steps to cancel an order from your supplier account:
  1. Log in to your supplier account in fabric.
  2. Search for the order using the Purchase Order #.
  3. Open the order and click Cancel at the top of the page.
  4. Select the appropriate cancellation reason.
  5. Mark each item that should be canceled. If you need to cancel the entire order, select all items.
  6. Click Cancel Items.
The order will immediately move into a Canceled status.

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How to Accept (Acknowledge) a Cancellation Request

Make sure you have enabled Order Cancellations in the Notifications section in Dropship so that your team is notified when merchant partners submit cancellation requests.
To acknowledge a cancellation:
  1. From the Orders Dashboard, click New Cancels.
  2. Select the desired cancellation by clicking the Cancellation ID (blue link).
  3. Click Acknowledge Cancel to confirm the request.