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This guide explains how suppliers can manage order cancellations in fabric Dropship, including how to cancel an order and acknowledge cancellation requests submitted by merchant partners. It covers navigation steps, required permissions, and the workflow for updating order statuses.

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Cancelling an Order

Follow these steps to cancel an order from your supplier account:
  1. Log in to your supplier account in fabric.
  2. Search for the order using the Purchase Order #.
  3. Open the order and click Cancel at the top of the page.
  4. Select the appropriate cancellation reason.
  5. Mark each item that should be canceled. If you need to cancel the entire order, select all items.
  6. Click Cancel Items.
The order will immediately move into a Canceled status.

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How to Accept (Acknowledge) a Cancellation Request

Make sure you have enabled Order Cancellations in the Notifications section in Dropship so that your team is notified when merchant partners submit cancellation requests.
To acknowledge a cancellation:
  1. From the Orders Dashboard, click New Cancels.
  2. Select the desired cancellation by clicking the Cancellation ID (blue link).
  3. Click Acknowledge Cancel to confirm the request.

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Cancelling Orders in Bulk

If you need to cancel multiple orders, you can upload a CSV file of the orders to cancel them in bulk. To cancel orders in bulk, take the following steps:
  1. From the Orders Dashboard, click More > Order Utilities. The Order Utilities page is displayed.
  2. Select Cancel Entire Orders by PO Number.
  3. In the Download Template section, click Download Template The CSV template is downloaded.
  4. Fill out the CSV template. Don’t modify, rename, or remove column headers. Doing so could cause the upload to fail.
  5. In the Upload File section, do one of the following:
    • Drag and drop the file from your computer into the upload area.
    • Click anywhere inside the upload box to select the file from your computer.
  6. Click Import File.
The CSV is uploaded, and the orders you entered are cancelled.
To confirm that the orders were deleted, click your business name in the top menu of Dropship > Jobs Report.