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If a proposal is failing due to compatibility errors, it may be caused by several common issues. Use the guide below to identify and resolve the problem.

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Are you using the most up-to-date version of the merchant’s template?

Cause:
Suppliers must use the merchant-defined import template, and merchants may update their templates at any time. Using an older file can cause compatibility failures. Resolution:
Always download a new blank template in Dropship before creating each proposal. This ensures you are working with the latest template version and merchant requirements.

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Do the items exist on another active proposal?

Cause:
fabric Dropship does not allow items to be created on a new proposal if they already exist on another active proposal (for example, not completed, declined, or archived). Resolution:
  • If the new proposal includes updated attributes for items already in an active proposal:
    • Archive the original proposal and the failing proposal, then create a new proposal containing the desired items.
  • If the new proposal does not include updates:
    • Archive the failing proposal and contact your merchant partner to confirm the anticipated approval of the original proposal.

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Are the items already permitted to the merchant?

Cause:
If items were previously approved by the merchant, fabric Dropship does not allow a new product proposal for those same items. Resolution:
  • Review whether the approved items require enhancements or updates.
    • If updates are needed:
      • Archive the failing proposal and create a cost update proposal or attribute update proposal.
    • If no updates are required:
      • File a ticket with fabric support for assistance.

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Were the items previously requested for deletion?

Cause:
Even if deleted, fabric Dropship maintains a record of the item. Attempting to resubmit it can cause compatibility failures. Resolution:
File a ticket with fabric support to reinstate previously deleted items.

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Are failures due to invalid or unexpected values?

Cause:
Merchants define proposal rules and required values. If a field is populated with an unsupported value, the proposal will fail. Resolution:
  1. Review the merchant’s file and use one of the expected values shown in the dropdown or listed in the Expected Values tab.
  2. If you do not see a dropdown or expected values tab, download a new version of the merchant’s template.
  3. If expected values are still unclear or missing, file a ticket with fabric support for further assistance.