Use the ShipStation Webhook History page to monitor and troubleshoot how data moves between your ShipStation account and fabric Dropship. Each webhook represents an event—such as an order being created, a shipment being fulfilled, or inventory being updated. Reviewing these logs helps you confirm successful data transfers and identify any issues that may require troubleshooting. This page provides guidance on viewing individual webhook events, filtering the webhook log, and understanding the information displayed for each record. Monitoring this activity can help ensure your integration remains healthy and up to date.

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Understanding Webhook Details

The webhook history log includes the following details which are also available when viewing details for a specific webhook:
FieldDescriptionExample Data
IDUnique identifier for the webhook event.100877, 100878, 100879
TopicType of event and action performedproducts/update, fulfillments/create, orders/cancelled.
ReceivedDate and time the webhook was received by Dropship.August 10, 2023 @ 12:17 PM, March 21, 2025 @ 10:02 AM
Has Message?Indicator of whether a message was returned with the webhook.checkmark if message is included, blank if no message
StatusThe outcome of the webhook event.Success, Skipped, Failed

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Viewing Details for a Specific Webhook

You can view more detailed information about a webhook event, including request and response data. This is useful for investigating errors or confirming successful data exchange with ShipStation.
  1. In the menu at the top of the page in Dropship, click your business name and then click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to ShipStation and click Webhook History. The ShipStation Webhook History page is displayed.
  4. To view an individual event’s details, click its ID. The Inspect Webhook window is displayed.

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Filtering Webhook Logs

You can filter the webhook history log to find events based on specific criteria such as event status, topic, or date. This helps narrow down large sets of logs and makes troubleshooting more efficient.
  1. In the menu at the top of the page in Dropship, click your business name and then click Supplier Settings. The Supplier Settings page is displayed.
  2. On the Supplier Settings page, click Integrations. The Integrations page is displayed.
  3. On the Integrations page, click Options next to ShipStation and click Webhook History. The ShipStation Webhook History page is displayed.
  4. To filter webhook events, click Filter. The filter window is displayed.
    • To filter by status, click Expand next to Status and click one or more options.
    • To filter by topic, click Expand next to Topic and click one or more options.
    • To filter by the date the webhook was created, click Expand next to Created At and click a date range from the Preset field. You can also enter a date range manually using the Start Date and End Date fields.
  5. Click Update.
The filters you set up are applied to the list of webhook events.