Suppliers can send product details to their retail partners in two ways:
  • Directly through proposals in fabric Dropship.
  • Through spreadsheets that retailers upload as Import Requests, depending on connection settings.
As a merchant/retailer, when products arrive in your catalog from a supplier, you may want to review or update some details (such as product descriptions, attributes, or inventory) before publishing them to your storefront. The Import Products & Attributes feature makes this process simple.

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How It Works

The import feature allows you to upload product data in bulk using a spreadsheet template. This ensures supplier information is mapped correctly into your product catalog.
  • Templates: Define the structure of the data you’re importing. Using the correct template ensures product attributes line up with your catalog fields.
  • Import Requests: Allow you upload spreadsheets, validate data, and review any errors before publishing updates to your store.
Learn more about Templates.

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Import Process

  1. From the top menu, click Products and select Import Products & Attributes. The Import Products page is displayed.
  2. On the Import Products page, use the Select Template dropdown to choose a template. The Column Headers of the selected template are displayed. You can optionally download the template by clicking Download Empty Template to confirm formatting.
  3. Upload your product spreadsheet using Select File.
  4. (Optional): To apply a transformer to the import, click Show Advanced Options. Select from the available transformers.
  5. Click Begin Import.
Once the import is complete, you’ll see a summary of the process, including its overall status. From here you can:
  • Fix and re-import errors.
  • Confirm successful imports.
  • Proceed to publishing products to your store.

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Handling import errors

If errors are found in your file, the system generates helpful reports:
  • Error Report (full SKU list): Shows all SKUs in the import, with an itemized list of errors per SKU.
  • Errored Items Only: Provides a smaller file containing just the products with errors, making it easier to correct and re-import without editing the full file again.
You can view and resolve import errors using the Jobs Report feature.

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Import History

  1. To view a list of all your previously uploaded product spreadsheets, from the top menu, click Products. The Products page is displayed.
  2. In the Import section next to Import Products & Attributes, click History. The Import History page is displayed. This page shows a sortable list of all previous imports.
FieldDescription
IDThe import’s unique, fabric-generated identification number. Click the ID to see more detailed information about the import.
DataThe type of data import.
FileThe name of the file that was imported. Click the file name to download the original file.
QueuedThe date and time the import was initiated.
ProcessedThe date and time the import was processed.
CompletedThe date and time the import was completed.
StatusThe result of the import.
- Success is displayed when the file is processed successfully.
- Created with error is displayed when the file is processed partially but some items had one or more errors.
- Failed is displayed when the file fails to upload or when no item is created or updated.