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To view an orders Basic Details, click the order number in the Manage Orders > Orders table. The Basic details tab displays an overview of the orders attributes, status, delivery details, customer details, and payment details.

Basic Details Tab

As an order continues through the order lifecycle, attributes are continually updated and added to the order. These attributes are displayed in the Basic details tab. The Basic Details tab contains the following sections: When an order has more than 16 attributes, the View more attributes button is displayed. If you click View more attributes, all the order attributes are displayed in a new window with searching capabilities. The following table describes the default order attributes:

Order Summary

The Order summary section displays an overview of the total costs associated with an order such as discounts, fees, taxes, and adjustments.

Customer Details

The Customer Details section displays an overview of the customer details for an order. To edit a customers basic details, click Edit. The Edit customer details window is displayed. You can update the following details:
  • First name
  • Last name
  • Phone number
  • Email
  • Middle name
  • Phone type

Order Status

The Order Status section displays a high-level overview for each SKUs position in the order lifecycle. For more information on each individual order status, visit the Order Statuses section in the Overview. Orders are separated into shipping groups based on their allocation and shipping methods. For instance, if one item is for pickup only and other items in the same order qualify for free standard shipping, the order is split into Group 1 and Group 2. Each group follows its own order status lifecycle. Additionally, each group shows the following details based on whether the order is for Pickup or Delivery.
  • Fulfillment Details: Displays the customer’s shipping information including the customer name, shipping address, city, state code, zip code, and country.
  • Shipping Method: Displays the orders selected shipping method. For more information, visit the Shipping Methods section in Configurations.
  • Pick up details: Displays the orders primary pick up name and the pick up location.

SKU Details

If you want to view the details of a SKU, click the SKU. The Sku Details window is displayed containing two tabs, Pricing and Attributes.
  • For more information on Attributes, visit the Product Attributes section in the Product Catalog documentation.
  • For more information on Pricing, visit the Pricing section in the Offers documentation.

Delivery Summary

The Delivery Summary section displays an overview of the delivery containing shipping location information, the current shipping status, and the total number of packages. To view more detailed shipment information, you can click Shipment 1 of X. The Shipments detail tab is displayed.

Payment Details

The Payment Details section displays an overview of the orders payment attributes. The following table describes the default payment attributes: